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Authors (1-4 of 4)
Heskett, James L.
1
Book
Business logistics; physical distribution and materials management
Heskett, James L.
New York : Ronald Press Co., [1973]
2d ed.
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Moore Stacks
TS161 .H47 1973
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2
Book
The service management course : cases and readings
Sasser, W. Earl.
New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, [1991]
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Moore Stacks
HD9980.5 .S27 1991
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3
Bestseller
What great service leaders know and do : creating breakthroughs in service firms
Heskett, James L., author.
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
First edition.
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4
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Win from within : build organizational culture for competitive advantage
Heskett, James L., author.
New York : Columbia University Press, [2022]
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