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Authors (1-2 of 2)
Reichheld, Frederick F.
1
Book
The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, [1996]
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Moore Stacks
HF5415.5 .R438 1996
1996
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2
Book
The ultimate question : driving good profits and true growth
Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, [2006]
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Moore Stacks
HF5415.5 .R439 2006
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