| Description |
1 online resource (321 pages) |
| Physical Medium |
polychrome |
| Description |
text file |
| Note |
Description based upon print version of record. |
| Contents |
Cover -- Tourism Destination Quality -- Tourism Destination Quality: Attributes and Dimensions -- Copyright -- Table of Contents -- List of Figures -- List of Tables -- About the Authors -- Preface -- Acknowledgements -- 1. Introduction -- 2. Approaches to Conceptualising and Measuring Quality -- 2.1 Introduction -- 2.2 Conceptualising and Measuring Quality: The Quality Management Perspective -- 2.2.1 Contribution of Leading Quality Management Scholars -- 2.2.2 The Product Quality Construct -- 2.2.3 Measuring Product Quality |
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2.3 Conceptualising and Measuring Quality: The Services Marketing Perspective -- 2.3.1 Differences between Goods and Services -- 2.3.2 Service Quality and the Expectancy-Disconfirmation Theory -- 2.3.3 The Service Quality Construct -- 2.3.3.1 Dimensions from the North American School -- Dimensions Developed Using the Qualitative Research Approach -- Dimensions Developed Quantitatively -- 2.3.3.2 Dimensions from the Nordic School -- Gronroos's (1983) Service Quality Model -- Lehtinen and Lehtinen's (1982, 1991) Service Quality Models -- 2.3.4 Measuring Service Quality |
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2.4 Conceptualising and Measuring Quality: The Geographical Perspective -- 2.5 Comparison of Quality Management, Services Marketing and Geographical Approaches to Conceptualising and Measuring Quality -- 2.6 Chapter Summary -- 3. Conceptualising and Measuring Quality in Tourism -- 3.1 Introduction -- 3.2 Quality in Tourism: The Services Marketing Perspective -- 3.2.1 Limitations of the Services Marketing Theory for Conceptualising and Measuring Quality in Tourism -- 3.3 Conceptualising Tourism Destination Quality -- 3.3.1 Tourism Destination Defined |
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3.3.2 Services Marketing Theory of Quality and Tourism Destination Quality -- 3.3.3 Tourism Destination Quality: Quality of Opportunity or Quality of Experience -- 3.3.4 Prior Studies on Destination Quality and Rationale for Empirical Research to Support Conceptualisation of Tourism Des ... -- 3.3.5 Theoretical Perspectives on the Emergence and Growth of Destinations -- 3.4 Factors That Could Affect/Explain the Tourists' View of Destination Quality -- Tourist Gender -- Tourist Origin -- Tourist Age -- Length of Stay -- Tourist Income -- Previous Travel with Children -- Motivation Factors |
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Tourist Personality -- 3.5 Chapter Summary -- 4. Methodology of the TDQ Study -- 4.1 Introduction -- 4.2 Research Philosophy -- 4.2.1 The Qualitative Approach -- Advantages of Qualitative Approach -- Disadvantages of the Qualitative Approach -- 4.2.2 Quantitative Approach -- Advantages of the Quantitative Approach -- Disadvantages of the Quantitative Approach -- 4.2.3 Combining Qualitative and Quantitative Approaches -- 4.3 The Qualitative Phase of the TDQ Study -- 4.3.1 Rationale for the Qualitative Approach -- 4.3.2 Qualitative Data Collection Techniques -- 4.3.2.1 Open-ended Questionnaires |
| Note |
4.3.2.2 Focus Group Interviews. |
| Summary |
Tourism Destination Quality: Attributes and Dimensionscritically compares dimensions of tourism destination quality established in the TDQ study with dimensions of product quality, service quality, place quality and destination service/product quality. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Tourism.
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Tourism. |
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Tourism -- Quality control.
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Tourism -- Quality control. |
| Genre/Form |
Electronic books.
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Electronic books.
|
| Added Author |
Mason, Peter, 1951-
|
|
Augustyn, Marcjanna.
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| Other Form: |
Print version: Seakhoa-King, Arthur Tourism Destination Quality : Attributes and Dimensions Bingley : Emerald Publishing Limited,c2020 9781839095597 |
| ISBN |
1839095601 |
|
9781839095603 (electronic book) |
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