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Author Swarts, Jason, 1972- author. https://id.oclc.org/worldcat/entity/E39PCjxjcqXpJw3d99MHmDWbMK

Title Wicked, incomplete, and uncertain : user support in the wild and the role of technical communication / Jason Swarts.

Publication Info. Logan : Utah State University Press, [2018]

Item Status

Description 1 online resource
Summary "How to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance"--Provided by publisher
Bibliography Includes bibliographical references and index.
Contents The exigences and forms of technical communication -- Task shift : changes in the object of documentation -- Shifted tasks and shifted problems : the problem of wicked and tame problems -- Credibility and user interaction : the challenge of decentered expertise -- A survey of action-based proto-genres of help -- The role of technical communication.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Technical writing.
Technology -- Documentation.
Communication of technical information.
technical writing.
LANGUAGE ARTS & DISCIPLINES -- Composition & Creative Writing.
LANGUAGE ARTS & DISCIPLINES -- Rhetoric.
REFERENCE -- Writing Skills.
Communication of technical information
Technical writing
Technology -- Documentation
Genre/Form Informational works
Informational works.
Other Form: Print version: Swarts, Jason, 1972- Wicked, incomplete, and uncertain. Logan : Utah State University Press, [2018] 9781607327615 (DLC) 2017045680 (OCoLC)1005760536
ISBN 9781607327622 (electronic bk.)
1607327627 (electronic bk.)
9781607327615
1607327619