Emotional labor since The managed heart / Ronnie J. Steinberg and Deborah M. Figart -- [The contours of emotional labor] -- Caring labor / Susan Himmelweit -- The cost of caring / Paula England and Nancy Folbre -- Comfort and struggle : emotion work in family life / Marjorie L. DeVault -- [Emotional labor on the job] -- Changing scripts at work : managers and professionals / Gideon Kunda and John Van Maanen -- Emotional labor in service work / Robin Leidner -- Emotional labor in academia : the case of professors / Marcia L. Bellas -- Police force or police service? : gender and emotional labor / Susan Ehrlich Martin -- Emotional labor among paralegals / Jennifer L. Pierre -- [Emotional labor, its measurement and repercussions] -- Emotional labor in jobevaluation : redesigning compensation practices / Ronnie J. Steinberg -- The psychosocial consequences of emotional labor / Amy S. Wharton -- Emotional demands at work : a job content analysis / Ronnie J. Steinberg and Deborah M. Figart.
