| Description |
1 online resource (258 pages) |
|
text file |
| Contents |
Cover; The Concise Handbook of Management A Practitioner's Approach; Title Page; Copyright Page; Table of Contents; Preface. Why Another Book About Management?; Acknowledgments; PART I: BUILDING THE MANAGEMENT FOUNDATION; Chapter 1. What Is Management?; Chapter 2. A Brief History of Management; The Industrial Revolution and the Division of Labor; The Study of Management Begins; The Evolution of Scientific Management; Perhaps the Most Important Study of All; Chapter 3. The First Three Steps to Becoming a Good Manager; Step 1: Mind-Set; Step 2: Integrity; Step 3: Training. |
|
Chapter 4. Understanding the Importance of CustomersLosing Touch; Understanding External and Internal Customers; The Ten Commandments of Business Success; What Is Good Customer Service?; The Final Word; PART II: BASIC THOUGHTS ON AND THEORIES OF MANAGEMENT; Chapter 5. Management Competencies and Styles; Managerial Competencies; Managerial Styles; To Recap; Chapter 6. Getting the Most from Employees; Tapping into the Workforce; Delegating Responsibility; The Employee-Customer Connection; Employee Empowerment; Summary; Chapter 7. Organizational Structures and Cultures. |
|
Bureaucratic and Adaptive OrganizationsOrganizational Cultures; Can Structure and Culture Be Changed?; Chapter 8. Managing Change; Preparing for Organizational Change; Understanding Resistance to Change; Building the Commitment to Change; Change Management: Some Examples; Chapter 9. Managing Conflict; The Value of Conflict; The Nature of Work-Related Conflict; Dealing with Conflict; Battling the Stress That Work and Conflict Create; Putting It All Together; Chapter 10. Managing Teams and Work Groups; Types of Teams; Developing a Functional Team; Overcoming the Obstacles of a Team. |
|
Chapter 11. Managing by ObjectivesGoal Setting: A Three-Step Process; Management by Objectives; Chapter 12. Quality; Achieving Quality; Measuring Quality; Putting Quality into Action; Chapter 13. Ethics; Ethical Behavior; Four Levels of Organizational Ethics; Unethical versus Ethical Decision Making; Whistle-Blowing; The Bottom Line; Chapter 14. Leadership; Leadership versus Management; Leadership: Abilities and Actions; Coming to Grips with Leadership Theory; The Nature of Leadership; Chapter 15. Management: Theory versus Practice; A Practical Example; Theory versus Practice: A Metaphor. |
|
Chapter 16. Managing in Different CulturesCulture and Human Behavior; Errors in Cultural Perceptions; Culture Shock; Communicating in Different Cultures; In Conclusion; PART III: THE BASIC SKILLS OF MANAGEMENT; Chapter 17. Managerial Decision Making and Problem Solving; Making Up Your Mind; Good Problem Solving and Decision Making: A Step-by-Step Approach; Practices to Avoid When Making Decisions; Creativity and Decision Making; A Final Thought; Chapter 18. Managing Time; Understanding Effective Time Management; Tips for Maximizing Your Time; The End Game: Making Life Easier. |
| Note |
Chapter 19. Dealing with People in the Workplace. |
| Summary |
Discover the practical tips to make you an effective, customer-oriented manager!Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of Management: A Practitioner's Approach gives you an overview of everything you need to know about managing in one practical, concise book. This plain-talking guide not only explains management theories, but also presents commonsense suggestions on the best ways to effectively manage people and things, no matter what type of business you are in. Taking a practitioner's approach of discussing. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Management -- Handbooks, manuals, etc.
|
|
Management. |
| Genre/Form |
Handbooks and manuals.
|
| Subject |
Industrial management -- Handbooks, manuals, etc.
|
|
Industrial management. |
|
Business -- Handbooks, manuals, etc.
|
|
Business. |
| Genre/Form |
Electronic books.
|
|
Handbooks and manuals.
|
| Other Form: |
Print version: Scott, Jonathan T. Concise Handbook of Management : A Practitioner's Approach. Binghamton : Taylor and Francis, ©2013 9780789026484 |
| ISBN |
9781136430800 (electronic book) |
|
1136430806 (electronic book) |
|
