| Description |
1 online resource (141 pages) |
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text file |
| Contents |
Cover; Title; Copyright; Part 1; 1.1 The Crisis Media Relations Policy; 1.1.1 Sample Crisis Media Relations Policy; 1.1.2 Guidelines for Designated Spokespersons; 1.1.3 Good Spokesperson Practices; 1.1.4 Setting the Record Straight if You Make a Mistake; 1.2 The Crisis Website (or "Dark Site") in Media Relations Strategy; 1.2.1 Creating a Crisis or Dark Website; 1.2.2 Basic Media Relations Strategy; 1.3 Understanding the Nature of News; 1.3.1 The Attributes of News; 1.3.2 Tools to Assist the Media: Fact Sheets; 1.4 Preparing for Reporters; 1.4.1 What to Do Before Reporters Call. |
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1.4.2 What to Do When Reporters Call1.4.3 What to Do Before Reporters Arrive; 1.4.5 When Can the Media Visit the Site?; 1.4.6 What to Do as the Media Come and Go; 1.5 Surviving 60 Minutes and the Other News Magazine Shows; 1.5.1 Fourteen Lessons for Handling News Magazine Shows; 1.5.2 Six Key Tests for a News Magazine Show Story Concept; 1.5.3 Story Sources; 1.5.4 Our Approach to News Magazine Shows; 1.6 Assessing the Validity of News Stories; 1.6.1 Lukaszewski's Validity/Believability Index Test Questions; 1.6.2 Bad News: Assessing the Damage. |
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1.6.3 What to Do and Avoid in Emergency Communication (Including Interviews)1.7 Understanding Journalists; 1.7.1 Where Reporters Come From; 1.7.2 Establishing a Professional Relationship With Reporters; 1.7.3 How Reporters Create Emotional Responses From Spokespersons; 1.7.4 Assessing the Validity of News Stories; 1.7.5 Reporters Need to Emotionalize; 1.7.6 How Reporters Probe for Information; 1.8 Bad News: How to Recognize and Deal with It; Part 1 -- Questions for Study and Discussion; References, Part 1; Part 2; 2.1 Preparing For the Crisis News Conference. |
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2.1.1 When to Hold a News Conference2.1.2 Types of Crisis News Conferences; 2.1.3 News Conference Techniques; 2.1.4 News Conference Planning Checklists; 2.2 Guidelines for Calling and Conducting News Conferences; 2.3 Conducting the News Conference; 2.4 The Questions You Can Expect; 2.4.1 Question Types; 2.4.2 Where Do Questions Come From?; 2.5 Giving Good Answers -- Even to Bad Questions; 2.5.1 Attributes of Good Answers; Part 2 -- Questions for Study and Discussion; References, Part 2; Part 3; 3.1 What Makes Social Media Different From Legacy Media. |
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3.1.1 Changing Trends in How People Get the News3.1.2 Coping With Crises in a New Media Environment; 3.1.3 Importance of Crisis Website and Web Readiness; 3.2 WhatAre the New Media and Social Media? Why Should Your Company Care?; 3.2.1 Exxon-Valdez vs. BP: How the New Media Have Changed Crisis Communication Response; 3.3 Monitoring Social Media; 3.3.1 Develop a Monitoring Strategy; 3.3.2 Drill Deeper Before Deciding to Respond; 3.3.3 Measure Commentary Sentiment; 3.4 Neutralizing an Internet Crisis; 3.4.1 Traditional Behaviors and Strategies Work in New Media, Too. |
| Note |
3.4.2 Litigative Approaches (Which Can Lead to Take-Downs). |
| Summary |
Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That's easy if everyone - executives, PR, managers, and employees - is familiar with Jim Lukaszewski's sure-fire methods for handling the media. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Social media.
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Social media. |
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Media literacy -- Congresses.
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Media literacy. |
| Genre/Form |
Electronic books.
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Conference papers and proceedings.
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| Subject |
Social media. |
| Genre/Form |
Conference papers and proceedings.
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| Added Author |
Noakes-Fry, Kristen.
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| Other Form: |
Print version: Lukaszewski, James E, Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most. Brooksfield : Rothstein Publishing, ©2016 |
| ISBN |
9781944480288 (electronic book) |
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1944480285 (electronic book) |
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