| Description |
1 online resource. |
|
text file |
| Series |
Pragmatics & beyond ; new series, volume 300
|
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Pragmatics & beyond ; new ser., 300.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Business communication.
|
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Business communication. |
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Intercultural communication.
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Intercultural communication. |
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Customer relations.
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Customer relations. |
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Communication in marketing.
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Communication in marketing. |
| Genre/Form |
Electronic books.
|
| Added Author |
Garcés-Conejos Blitvich, Pilar, 1960- editor.
|
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Fernández-Amaya, Lucia, editor.
|
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De la O Hernandez-Lopez, Maria, editor.
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| Other Form: |
Print version: Technology mediated service encounters. Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] 9789027202123 (DLC) 2018045387 |
| ISBN |
9789027262998 (pdf) |
|
9027262993 |
|
9789027202123 (hardback ; alkaline paper) |
|
9027202125 |
|
