Mediating citizen complaints against police officers : a guide for police and community leaders / authors, Samuel Walker, Carol Archbold, Leigh Herbst.
Also available via Internet from the UDOJ/COPS web site. Address as of 10/24/2002: http://www.usdoj.gov/cops/pdf/cp%5Fresources/pubs%5Fppse/e04021486web.pdf; current access is available via PURL.
Bibliography
Includes bibliographical references (pages 67-73).