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Bestseller
BestsellerE-book
Author Barker, Simon, 1969- author.

Title Preventing crises at your university : the playbook for protecting your institution's reputation / Simon Barker.

Publication Info. Baltimore : Johns Hopkins University Press, [2021]
©2021
Online access
Online ebook via EBSCO. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this ebook

Item Status

Description 1 online resource : illustrations
text file
Note Includes index.
Contents Introduction. Mind the Gap -- Why Reputational Risk Matters -- A Reputational Risk Framework -- Nine Things That Go Wrong in Crises -- Effective Crisis Management I: Getting Ahead of a Crisis -- Effective Crisis Management II: Defining Roles and Responsibilities -- Effective Crisis Management III: From Chaos to Managed Process -- Crisis Communications -- Redefining Issues Management -- The Role of Leadership in Crisis -- Frameworks and Models to Manage Reputational Risk.
Summary "Unlike almost any other sector of the economy, in higher education, an institution's value lies not in any one or more products or services but in an intangible asset commonly referred to as its "reputation." The goal of this book is to explore concepts around reputation and reputational risk so that university leaders will understand how to build and protect reputation in an age in which insufficient attention to what these concepts mean can undermine an institution's value"-- Provided by publisher
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Universities and colleges -- Ratings and rankings -- United States.
Universities and colleges -- Ratings and rankings.
United States.
Educational indicators -- United States.
Educational indicators.
Educational leadership -- United States.
Educational leadership.
Schools -- Risk management -- United States.
Schools -- Risk management.
Reputation.
Reputation.
Genre/Form Electronic books.
Other Form: Print version: Barker, Simon, 1969- Preventing crises at your university. Baltimore : Johns Hopkins University Press, 2021 9781421442679 (DLC) 2021017888 (OCoLC)1243262128
ISBN 9781421442686 (electronic book)
142144268X (electronic book)
9781421442679
1421442671

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