Edition |
First edition. |
Description |
1 online resource (xxii, 209 pages). |
Physical Medium |
polychrome |
Description |
text file |
Series |
Business career development collection,
2642-2131
|
|
Business career development collection.
2642-2131
|
Note |
Includes bibliographical references (pages 199-203) and index. |
Contents |
Chapter 1. Getting it right -- Part I. Self. Chapter 2. Me, myself, and I ; Chapter 3. Activating your best self -- Part II. Outlook. Chapter 4. Sharpening your outlook against misperceptions ; Chapter 5. Minimizing treats and maximizing rewards ; Chapter 6. Mindfulness in the moment ; Chapter 7. Choosing your best outlook for action -- Part III. Action. Chapter 8. Taking action in your moments that matter ; Chapter 9. Asking quality questions ; Chapter 10. Four steps for successful high-stakes conversations ; Chapter 11. Managing negative reactions in your high-stakes conversations -- Part IV. Reflection. Chapter 12. Practice re̐Ơєection ; Chapter 13. Pulling it all together for productive moments that matter ; Chapter 14. "But it didn't work!" Read on. |
Access |
Access restricted to authorized users and institutions. |
Summary |
Discover how to get it right in your moments that matter--when the situation is complex and relational--and stakes are high. Transform the outcome of your difficult conversations and events, when you feel; Threatened by charged emotions or uncertainty; Paralyzed by fear of saying (or doing) the wrong thing (again); Defeated by a relationship that seems damaged beyond repair; Confident of the results you desire, but unclear how to get them; Stalled in progress with others due to differing styles and perspectives. In an ever-changing environment, instead of reacting and sabotaging success, Getting It Right When It Matters Most introduces research-backed insight and a simple model for your most important situations. Apply self-awareness, learning agility, and emotional intelligence through the Self, Outlook, Action, and Reflection (S.O.A.R.) cycle. |
Form |
Also available in print. |
System Details |
Mode of access: World Wide Web. |
|
System requirements: Adobe Acrobat reader. |
Provenance |
Purchased with the Phippen Library Fund. |
Subject |
Leadership -- Psychological aspects.
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Leadership -- Psychological aspects. |
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Self-confidence.
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Self-confidence. |
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Self-actualization (Psychology)
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Self-actualization (Psychology) |
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Management.
|
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Management. |
Indexed Term |
Emotional intelligence. |
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Mindfulness. |
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Empathy. |
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Learning agility. |
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Difficult conversations. |
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jUnconscious bias. |
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Perception bias. |
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Self-awareness. |
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Crucial conversations. |
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Critical conversations. |
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Listening. |
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Self-leadership. |
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Mind-set. |
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Reflection. |
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Workplace drama. |
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Interpersonal conflict. |
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Conflict resolution. |
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Workplace conflict. |
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High-stakes conversations. |
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Quality questions. |
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Perspectives. |
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Meditation. |
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Relationships. |
Genre/Form |
Electronic books.
|
Added Author |
Carbonara, Scott, author.
|
Other Form: |
Print version: 9781637420225 |
ISBN |
9781637420232 e-book |
|
9781637420225 print |
|