Title Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan.

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Online eBook. Access restricted to current Rider University students, faculty, and staff.
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Description	1 online resource (viii, 182 pages)
Physical Medium	polychrome
Description	text file
Bibliography	Includes bibliographical references (pages 157-176) and index.
Contents	Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Electronic reference services (Libraries)
	Electronic reference services (Libraries)
	Internet in library reference services.
	Internet in library reference services.
Genre/Form	Electronic books.
Other Form:	Print version: Coffman, Steve. Going live. Chicago : American Library Association, 2003 0838908500 (DLC) 2003003616 (OCoLC)51726891
ISBN	0838999301 (electronic book)
	9780838999301 (electronic book)
	9780838908501 (alkaline paper)
	0838908500 (alkaline paper)