| Description |
1 online resource. |
|
text file |
| Series |
Business issues, competition and entrepreneurship
|
|
Business issues, competition and entrepreneurship series.
|
| Note |
Includes index. |
| Contents |
Preface -- Service quality from different perspectives / Alet C. Erasmus, University of Pretoria, Department of Consumer Science, Hatfield, Pretoria, Republic of South Africa -- Service quality and value in goods transport from freight forwarders' perspectives / Gloria Berenguer-Contrí, Irene Gil-Saura and María-Eugenia Ruiz-Molina, Marketing Department, Universitat de València, Valencia, Spain -- Service quality in the passenger air transport industry / Christian Wehner, Jesús Manuel López-Bonilla and Luis Miguel López-Bonilla, Department of Business Administration and Marketing, University of Seville, Seville, Spain -- Satisfaction and loyalty among older spanish customers through bank service quality / Marta Estrada, Diego Monferrer and Miguel Ángel Moliner, Department of Business Administration and Marketing, Universitat Jaume I, Castellón, Spain -- Index. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Customer services -- Management.
|
|
Customer services -- Management. |
|
Strategic planning.
|
|
Strategic planning. |
|
Consumer satisfaction.
|
|
Consumer satisfaction. |
| Genre/Form |
Electronic books.
|
| Added Author |
Collins, Arthur, 1964- editor.
|
| Other Form: |
Print version: Service quality (SQ). Hauppauge, New York : Nova Science Publishers, Inc., [2017] 9781536107623 (DLC) 2016058979 |
| ISBN |
9781536107906 ) |
|
1536107905 ) |
|
9781536107623 (softcover) |
|
