Title From voices to results : questions, tools, and analysis : proven techniques for understanding and engaging with your customers / Robert Coppenhaver.

Publication Info.

Online access
Online ebook via EBSCO. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this ebook

Item Status

Description	1 online resource (1 volume) : illustrations
	text file
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer relations -- Management.
	Customer relations -- Management.
	Customer loyalty.
	Customer loyalty.
Genre/Form	Electronic books.
Added Title	Proven techniques for understanding and engaging with your customers
ISBN	9781783001453 (electronic book)
	1783001453 (electronic book)
	9781783001446