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Authors (1-3 of 3)
Doane, Darryl S.
1
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50 activities for achieving excellent customer service
Doane, Darryl S.
Amherst, Mass. : HRD Press, [2003]
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2
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Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happe
Doane, Darryl S.
Amherst, MA : HRD Press, [2001]
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3
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Stories they will remember
Sloat, Rose D.
Amherst, Mass. : Human Resource Development Press, [2005]
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