Title Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch.

Publication Info.	[Rochester, N.Y.] : Axzo Press, [2009]
	©2009

Online access
Online eBook. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading this eBook

Item Status

Edition	4th ed.
Description	1 online resource (ii, 114 pages) : illustrations.
Physical Medium	polychrome
Description	text file
Series	A Crisp Fifty-Minute series book
	Fifty-Minute series.
Contents	Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer services.
	Customer services.
	Telephone etiquette.
	Telephone etiquette.
Genre/Form	Electronic books.
Added Title	Telephone courtesy and customer service
Other Form:	Print version: Finch, Lloyd C. Telephone courtesy & customer service. 4th ed. [S. l.] : Axzo Press, ©2009 9781426018541 (OCoLC)468969940
ISBN	9781426031243 (electronic book)
	1426031246 (electronic book)
	9781426018541
	1426018541