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Book
Author
Tschohl, John.
Title
Achieving excellence through customer service / John Tschohl with Steve Franzmeier.
Publication Info.
Englewood Cliffs, N.J. : Prentice Hall, [1991]
©1991
Item Status
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Moore Stacks
HF5415.5 .T83 1991
Available
---
Description
vii, 294 pages : illustrations ; 25 cm
Note
Includes index.
Subject
Customer services.
Customer services.
Added Author
Franzmeier, Steve.
ISBN
013005125X
