Title Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / Hüseyin Güngör.

Publication Info.	[Amsterdam] : Amsterdam Univ. Press, [2007]
	©2007

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Description	1 online resource (xiv, 176 pages) : illustrations
Physical Medium	polychrome
Description	text file
Thesis	doctoral Universiteit van Amsterdam 2007
Bibliography	Includes bibliographical references.
Contents	Introduction -- Elements and dimensions of customer satisfaction and loyalty -- Emotional satisfaction of customer contacts : the ESCC model -- From the ESCC observations to customer loyalty -- The ESCC surveys -- The ESCC observations : test day results -- Employing the ESCC information -- Some last reflections on the subject -- Implications & limitations -- Summing up.
Summary	Investigation of the emotional aspects of customer satisfaction and on the Emotional Satisfaction of Customer Contacts (ESCC) in particular.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Language	Summary in Dutch.
Subject	Call centers.
	Call centers.
	Customer relations.
	Customer relations.
Genre/Form	Electronic books.
	Academic theses.
	Academic theses.
Cover Title	Emotional satisfaction of customer contacts
Other Form:	Print version: Güngör, Hüseyin. Observing and registering emotional satisfaction of customer contacts. [Amsterdam] : Amsterdam Univ. Press, ©2007 9789056294663 9056294660 (OCoLC)150434551
ISBN	9789048504732 (electronic book)
	9048504732 (electronic book)