Title Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron.

Publication Info.	New York : Springer, [2000]
	©2000

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Online eBook. Access restricted to current Rider University students, faculty, and staff.
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Description	1 online resource (ix, 142 pages)
Physical Medium	polychrome
Description	text file
Bibliography	Includes bibliographical references (pages 129-135) and index.
Contents	pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Patient satisfaction.
	Patient satisfaction.
	Patient Satisfaction.
	Data Collection -- methods.
Genre/Form	Electronic books.
Added Author	Applebaum, Robert.
	Straker, Jane K.
	Geron, Scott, 1952-
Other Form:	Print version: Assessing satisfaction in health and long term care. New York : Springer, ©2000 0826113052 9780826113054 (DLC) 99042882 (OCoLC)42073072
ISBN	9780826116895 (electronic book)
	0826116892 (electronic book)
	0826113052 (paperback)
	9780826113054