| Description |
1 online resource |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising service by bringing together contributions from leading figures in service research. |
| Contents |
Cover -- Managing Services -- Copyright -- Preface -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- Notes on the Contributors -- 1. Managing Services and the Service Sector: An Introduction -- 2. Service Measurement and Definition: Challenges and Limitations -- 3. The Shifting Terrain of Service Operations Management -- 4. Employment in Service and the Service Sector -- 5. Gender and Diversity Challenges in Professional Services Firms -- 6. Management Innovation in the UK Consulting Industry -- 7. Society's Grand Challenges: What Role for Services? -- 8. Reconceptualizing Service through Service-dominant Logic -- 9. Innovation in Services: An Overview -- 10. Offshoring and Outsourcing of Administrative and Technical Services: A Modularity Perspective -- 11. Service Systems for Value Co-Creation -- Index. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Service industries -- Management.
|
|
Service industries -- Management. |
|
BUSINESS & ECONOMICS -- Industries -- General. |
|
Industry. |
| Genre/Form |
Electronic books.
|
| Added Author |
Haynes, Kathryn, editor.
|
|
Grugulis, Irena, editor.
|
| Other Form: |
Print version: Managing services 019969608X (OCoLC)841520438 |
| ISBN |
9780191641435 (electronic book) |
|
019164143X (electronic book) |
|
9780191767869 |
|
0191767867 |
|
019969608X |
|
9780199696086 |
|
