Title Enhancing customer experience in the service industry : a global perspective / edited by Levent Altinay, Surya Poudel.

Publication Info.

Online access
Online eBook. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this eBook

Item Status

Description	1 online resource (vi, 277 pages)
	text file
Note	Selected conference papers.
Bibliography	Includes bibliographical references.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Service industries -- Customer services.
	Service industries -- Customer services.
	Service industries.
	Customer services -- Management.
	Customer services -- Management.
	Service industries -- Case studies.
	Service industries -- Case studies.
Genre/Form	Electronic books.
	Case studies.
	Conference papers and proceedings.
	Conference papers and proceedings.
	Case studies.
Added Author	Altinay, Levent, editor.
	Poudel, Surya, editor.
	International Conference on Services Management (6th : 2013 : North Cyprus), host institution.
Other Form:	Erscheint auch als: Druck-Ausgabe
ISBN	9781443886192 (electronic book)
	144388619X (electronic book)
	9781443884969
	1443884960
	144388619X