| Description |
1 online resource (208 pages). |
|
text file |
| Series |
Theories of Institutional Design
|
|
Theories of institutional design.
|
| Contents |
Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices. |
|
SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit. |
|
Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in. |
|
Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index. |
| Summary |
Examines how people's investment or stake in their communities affects the provision of public services. |
| Bibliography |
Includes bibliographical references and index. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Human services.
|
|
Human services. |
|
Consumer satisfaction.
|
|
Consumer satisfaction. |
|
Public welfare administration.
|
|
Public welfare administration. |
|
Total quality management in human services.
|
|
Total quality management in human services. |
| Genre/Form |
Electronic books.
|
| Added Author |
John, Peter, 1960-
|
| Other Form: |
Print version: Dowding, Keith. Exits, Voices and Social Investment : Citizens' Reaction to Public Services. Cambridge : Cambridge University Press, ©2012 9781107022423 |
| ISBN |
9781139377584 |
|
1139377582 |
|
9781139136709 (electronic book) |
|
1139136704 (electronic book) |
|
9781139380447 (electronic book) |
|
1139380443 (electronic book) |
|
9781107022423 (Cloth) |
|
1107022428 (Cloth) |
| Standard No. |
9786613633767 |
|
