| Edition |
First edition. |
| Description |
1 online resource (133 pages). |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Health care management collection,
2333-861X
|
|
Health care management collection.
2333-861X
|
| Bibliography |
Includes bibliographical references (page 119) and index. |
| Contents |
Chapter 1. Culture and employment -- Chapter 2. Motivation -- Chapter 3. Organizational commitment -- Chapter 4. Culture, subculture, and attribution -- Chapter 5. Health care organizational culture disruption case study -- Chapter 6. Frontline health care employee motivationand commitment study -- Chapter 7. Shifts in health care culture and delivery of care -- Chapter 8. The study on bedside engagement and patient experience feedback -- Chapter 9. Model and application -- Chapter 10. Leading and managing within constructs -- Appendix A. Motivation factors and affective commitment survey -- Survey instrument -- Appendix B. HCAHPS survey instrument -- Appendix C. Employee engagement survey sample. |
| Access |
Access restricted to authorized users and institutions. |
| Summary |
Behind the scenes of health care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles. The publication includes two research studies: (1) motivation andcommitment of support services employees in a health care environmentand (2) the correlation between patient experience feedback and nursing motivation and engagement. Additionally, the publication includestwo case studies: (1) cultural disruption in a health care system and (2) aservice organization review of turnover. Lastly, and most signifcantly, the publication provides a framework and model, The tri-factor model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the scenes of health care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization. |
| Form |
Also available in print. |
| System Details |
Mode of access: World Wide Web. |
|
System requirements: Adobe Acrobat reader. |
| Provenance |
Purchased with the Phippen Library Fund. |
| Subject |
Health services administration.
|
|
Health services administration. |
|
Health facilities -- Personnel management.
|
|
Health facilities -- Personnel management. |
|
Medical personnel.
|
|
Medical personnel. |
|
Employee motivation.
|
|
Employee motivation. |
| Indexed Term |
Health care leadership |
|
Organizational commitment. |
|
Workplace motivation. |
|
Motivation factors. |
|
Patient experience. |
|
Patient feedback. |
|
Nursing engagement. |
|
Health care service workers. |
|
Support service employees. |
|
Affective organizational commitment. |
|
Continuance organizational commitment. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: 9781951527389 |
| ISBN |
9781951527396 e-book |
|
9781951527389 print |
|
