It all started at the beginning -- What we know about organizational culture -- The evolution of culture -- Behaviors tell a story -- What about values? -- A metaphorical ride -- Why is it so difficult to change a culture? -- Traditional way -- Values and performance -- The making of a new bureaucracy -- Are we stuck with bureaucracy? -- Managing culture development -- How to change a culture -- Obstacles to culture change -- A culture change process -- Journey's end -- The end.
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