| Description |
1 online resource (xxi, 241 pages). |
|
data file |
| Physical Medium |
polychrome |
| Series |
The information services management series
|
|
Information services management.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Frontmatter; Contents; Acknowledgments; Introduction; Chapter One. The Problem; Chapter Two. Welcome; Chapter Three. Respect; Chapter Four. Speak Slowly and Distinctly; Chapter Five. Communication; Chapter Six. Etiquette; Chapter Seven. Diplomacy; Chapter Eight. Learning versus Teaching; Chapter Nine. Cultures of the World, A-I; Chapter Ten. Cultures of the World, J-W; Backmatter |
| Summary |
This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the resul. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Reference services (Libraries)
|
|
Reference services (Libraries) |
|
Libraries and immigrants.
|
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Libraries and immigrants. |
|
Reference librarians -- Attitudes.
|
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Reference librarians -- Attitudes. |
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Reference librarians. |
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Communication in library administration.
|
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Communication in library administration. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Meredith, Meri. Dealing with an international clientele. München : K.G. Saur, 2005 3598243707 9783598243707 (OCoLC)62279856 |
| ISBN |
9783598440120 (electronic book) |
|
359844012X (electronic book) |
|
3598243707 |
|
9783598243707 |
|
