| Description |
1 online resource. |
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text file |
| Series |
Government procedures and operations
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Government procedures and operations.
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| Bibliography |
Includes bibliographical references and index. |
| Contents |
SOCIAL SECURITY ADMINISTRATION: MANAGEMENT AND SERVICE CHALLENGES; SOCIAL SECURITY ADMINISTRATION: MANAGEMENT AND SERVICE CHALLENGES; Library of Congress Cataloging-in-Publication Data; CONTENTS; PREFACE; Chapter 1: REDUCTION IN FACE-TO-FACE SERVICES AT THE SOCIAL SECURITY ADMINISTRATION; EXECUTIVE SUMMARY; I. BUDGETARY HISTORY, STAFFING AND SERVICE REDUCTIONS; II. INTERNET SERVICES; III. LONG-TERM PLANNING AND "VISION 2025"; IV. FIELD OFFICE AND CONTACT STATION CLOSURES; CONCLUSION; APPENDIX A; APPENDIX B. |
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Chapter 2: STATEMENT OF BILL NELSON, CHAIRMAN, SENATE SPECIAL COMMITTEE ON AGING. HEARING ON ''REDUCTIONIN FACE-TO-FACE SERVICES AT THE SOCIAL SECURITY ADMINISTRATION''Chapter 3: STATEMENT OF NANCY BERRYHILL, DEPUTY COMMISSIONER FOR OPERATIONS, SOCIAL SECURITY ADMINISTRATION. HEARING ON ''REDUCTION IN FACE-TO-FACE SERVICES AT THE SOCIAL SECURITY ADMINISTRATION''; INTRODUCTION; THE FIELD OFFICE EXPERIENCE; FACTORS SHAPING HOW WE DELIVER SERVICE; REVIEWING THE FIELD OFFICE STRUCTURE; ONLINE SERVICES, MY SOCIAL SECURITY, AND OTHER PUBLIC OPTIONS FOR SERVICE; SOCIAL SECURITY STATEMENTS. |
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CONCLUSIONChapter 4: TESTIMONY OF SCOTT HALE, PRESIDENT, NATIONAL COUNCIL OF SOCIAL SECURITY MANAGEMENT ASSOCIATIONS. HEARING ON ''REDUCTIONIN FACE-TO-FACE SERVICES AT THE SOCIAL SECURITY ADMINISTRATION''; Chapter 5: TESTIMONY OF BRENDA HOLT, COMMISSIONER, GADSDEN COUNTY, FLORIDA. HEARING ON ''REDUCTION IN FACE-TO-FACE SERVICES AT THE SOCIAL SECURITY ADMINISTRATION''; Chapter 6: TESTIMONY OF TAMMY DELONG, MEDICARE SPECIALIST, AROOSTOOK AREA AGENCY ON AGING. HEARING ON ''REDUCTION IN FACE-TO-FACE SERVICES AT THE SOCIAL SECURITY ADMINISTRATION' |
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Chapter 7: REPORT ON POLICIESAND PROCEDURES FOR CLOSING AND CONSOLIDATING FIELD OFFICESINTRODUCTION; OUR COMMITMENT TO SERVICE IN FIELD OFFICES; HOW SSA DECIDES WHEN TO CONSOLIDATE AN OFFICE; FACTORS INVOLVED IN MAKING A DECISION TO CONSOLIDATE A FIELD OFFICE; HOW WE DETERMINE COST SAVINGS OF CONSOLIDATING FIELD OFFICES; PROVIDING THE PUBLIC OPTIONS FOR SERVICE; CONCLUSION; APPENDIX A -FIELD OFFICE CONSOLIDATIONS IN FY 2014; Chapter 8: SOCIAL SECURITY ADMINISTRATION: LONG-TERM STRATEGY NEEDED TO ADDRESS KEY MANAGEMENT CHALLENGES; WHY GAO DID THIS STUDY; WHAT GAO RECOMMENDS; WHAT GAO FOUND. |
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ABBREVIATIONSBACKGROUND; SSA FACES KEY MANAGEMENT CHALLENGES IN HUMAN CAPITAL, DISABILITY PROGRAM ISSUES, INFORMATION TECHNOLOGY, AND PHYSICAL INFRASTRUCTURE; SSA'S PLANNING EFFORTS ARE NOT ADEQUATE TO ADDRESS THE LONG-TERM NATURE OF ITS MANAGEMENT CHALLENGES; CONCLUSION; RECOMMENDATIONS FOR EXECUTIVE ACTION; AGENCY COMMENTS; APPENDIX I: OBJECTIVES, SCOPE, AND METHODOLOGY; APPENDIX II: KEY QUESTIONS TO CONSIDER WHEN EVALUATING CONSOLIDATION PROPOSALS; Chapter 9: FISCAL YEAR 2013 INSPECTOR GENERAL STATEMENT ON THE SOCIAL SECURITY ADMINISTRATION'S MAJOR MANAGEMENT AND PERFORMANCE CHALLENGES. |
| Summary |
From a customer service perspective, the Social Security Administration (SSA) has set a standard for superior customer service among governmental agencies. It has historically received high marks from beneficiaries, and most Americans do not have to travel far to reach a SSA field office, where they can apply for benefits, become a representative payee for someone incapable of managing his or her finances, or apply for a name change after marriage. Yet continuing budget constraints, which began at the start of the decade, have forced SSA to make difficult decisions to reduce service to the pub. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
United States. Social Security Administration.
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United States. Social Security Administration. |
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Social security -- United States.
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Social security. |
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United States. |
| Genre/Form |
Electronic books.
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| Added Author |
Milner, Helga, editor.
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| Other Form: |
Print version: Social security administration New York : Nova Publishers, [2014] 9781629489278 (DLC) 2014469225 |
| ISBN |
9781633217089 (ebook) |
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9781629489278 |
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1629489271 |
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1633217086 (electronic book) |
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9781633217089 (electronic book) |
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