Title Information technology in the service society : a twenty-first century lever / Committee to Study the Impact of Information Technology on the Performance of Service Activities ; Computer Science and Telecommunications Board ; Commission on Physical Sciences, Mathematics, and Applications, National Research Council.

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Description	1 online resource (xiii, 270 pages) : illustrations
Physical Medium	polychrome
Description	text file
Bibliography	Includes bibliographical references.
Contents	Impacts of information technology at the industry level -- Impacts of information technology at the enterprise level -- Impacts of information technology at the activity level -- Improving decision making about information technology -- Information technology in services: implications for public policy.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Information technology.
	Information technology.
	Service industries -- Automation.
	Service industries -- Automation.
	Service industries.
Genre/Form	Electronic books.
Added Author	National Research Council (U.S.). Committee to Study the Impact of Information Technology on the Performance of Service Activities.
	National Research Council (U.S.). Computer Science and Telecommunications Board.
	National Research Council (U.S.). Commission on Physical Sciences, Mathematics, and Applications.
Other Form:	Print version: Information technology in the service society. Washington, D.C. : National Academy Press, 1994 0309048761 (DLC) 94142322 (OCoLC)29631735
ISBN	0585037329 (electronic book)
	9780585037325 (electronic book)
	0309048761
	9780309048767