| Edition |
Third edition. |
| Description |
1 online resource |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Preface -- Part I Introduction to healthcare operations -- the challenge and the opportunity -- history of performance improvement -- evidence-based medicine and value-based purchasing -- Part II setting goals and executing strategy -- strategy and the balanced scorecard -- project management -- Part III performance improvement tools, techniques, and programs -- tools for problem solving and decision making -- statistical thinking and statistical problem solving -- healthcare analytics -- quality management: focus on six sigma -- the lean enterprise -- Part IV applications to contemporary healthcare operations issues -- process improvement and patient flow -- scheduling and capacity management -- supply chain management -- improving financial performance with operations management -- Part V putting it all together for operational excellence -- holding the gains -- glossary -- index -- about the authors |
| Summary |
"This book aims to help healthcare management students and working professionals find ways to improve the delivery of healthcare, even with its complex web of patients, providers, reimbursement systems, physician relations, workforce challenges, and intensive government regulation. Taking an integrated approach, the book puts the tools and techniques of operations improvement in the context of healthcare so that readers learn how to increase the effectiveness and efficiency of tomorrow's healthcare system." -- back of the book |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Medical care -- Quality control.
|
|
Medical care -- Quality control. |
|
Health services administration -- Quality control.
|
|
Health services administration -- Quality control. |
|
Health services administration. |
|
Organizational effectiveness.
|
|
Organizational effectiveness. |
|
Total quality management.
|
|
Total quality management. |
| Genre/Form |
Electronic books.
|
| Subject |
Medical care. |
| Added Author |
Olson, John R. (Professor), author.
|
| ISBN |
9781567938524 (electronic book) |
|
1567938523 (electronic book) |
|
9781567938531 (electronic book) |
|
1567938531 (electronic book) |
|
9781567938548 (electronic book) |
|
156793854X (electronic book) |
|
9781567938555 (electronic book) |
|
1567938558 (electronic book) |
|
9781567938517 (alkaline paper) |
|
