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Book
Author
Rosenbluth, Hal F.
Title
The customer comes second : put your peaple first and watch 'em kick butt / Hal F. Rosenbluth and Diane McFerrin Peters.
Publication Info.
New York : HarperBusiness, [2002]
©2002
Item Status
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Call No.
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OPAC Message
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Gift Note
Moore Stacks
G154 .R67 2002
Available
---
Description
xvii, 284 pages ; 24 cm
Bibliography
Includes bibliographical references (page 267) and index.
Subject
Travel agents -- Management.
Travel agents -- Management.
Travel agents.
Added Author
Peters, Diane McFerrin.
ISBN
0060526564