| Edition |
2nd ed. |
| Description |
1 online resource (viii, 315 pages) |
|
data file |
| Physical Medium |
polychrome |
| Bibliography |
Includes bibliographical references and index. |
| Summary |
In practice, ROI [return on investment] must be explored, considered, and ultimately implemented in almost every organization--whether it is for profit or nonprofit, public or private. What was needed, according to HR practitioners, was a book that addresses the ROI process for human resources and presents an approach that is rational, feasible, and understandable to the typical HR practitioner. Proving the Value of HR is designed to meet that need. This book presents the ROI model in a step-by-step process. A chapter is devoted to each major part of the model as the pieces of the ROI puzzle are methodically assembled. The new edition has also been significantly reorganized and includes new information, examples, and a few new techniques. |
| Contents |
Cover; Copyright; Contents; Preface: ROI as an HR Tool; Why This Book? Why Now?; Who Can Benefit from This Book?; How Is This Book Organized?; Acknowledgments; Preface to the Second Edition; Chapter 1. The Accountability Crisis; Defining ROI; About Terminology; Major Influences on HR Accountability; A Paradigm Shift for HR Accountability; Is Human Resources Ready for Additional Measurement and Evaluation?; The Payoff of ROI; Final Thoughts; Chapter 2. The ROI Methodology; The Essential Measurement Mix; Why ROI?; Types of Data for ROI Methodology; An Example; The ROI Methodology; ROI Standards. |
|
Final ThoughtsChapter 3. Preparing for ROI; When to Use ROI; Selecting the First Project for ROI Analysis; Initial Analysis --The Beginning Point of the HR Program; Steps in the Analysis; Linkage to Evaluation; The Role of Objectives for HR Programs; Planning for ROI Projects; Final Thoughts; Chapter 4. Data Collection Issues; Sources of Data; Timing for Data Collection; Responsibilities; Business Performance Monitoring; Questionnaires and Surveys; Tests; Interviews; Focus Groups; Observations; The Use of Action Plans; Improving the Response Rate for Data Collection. |
|
Selecting an Appropriate MethodFinal Thoughts; Chapter 5. Isolating the Effects of the Program; The Importance of This Issue; Chain of Impact: The Initial Evidence; Identifying Other Factors: A First Step; Use of Control Groups; Using Trend-Line Analysis; Forecasting Analysis; Using Estimates; Collecting the Estimates; Calculating the Impact of Other Factors; Using the Techniques; Final Thoughts; Chapter 6. Converting Data to Money; Why Calculate Monetary Benefits?; Key Steps to Convert Data to Money; Standard Monetary Values; Data Conversion When Standard Values Are Not Available. |
|
Technique Selection and Finalizing the ValuesFinal Thoughts; Chapter 7. HR Costs and ROI; Cost Issues; Cost Monitoring Issues; Major Cost Categories; Cost Reporting; ROI: Basic Issues; ROI Interpretation; ROI Can Be Very High; What Happens When the ROI Is Negative?; Consequences of Not Implementing an HR Program; Cautions When Using ROI; Final Thoughts; Chapter 8. Measuring Intangibles; Key Concepts about Intangibles; Typical Intangible Measures; Final Thoughts; Chapter 9. Communicating and Using Evaluation Data; Principles of Communicating Results; Selecting the Audience for Communications. |
|
Developing the Information: The Impact StudySelecting Communication Media; Communicating the Information; Analyzing Reactions to Communication; Using Evaluation Data to Drive Improvement; Final Thoughts; Chapter 10. Taking a Sensible Approach to ROI; The Basis for Resistance; Fearless Implementation; Final Thoughts; Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI); FMI: Part A; FMI: Part B; FMI: Part C; FMI: Part D; FMI: Part E; FMI: Part F; FMI: Part G; Epilogue. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Language |
In English. |
| Subject |
Personnel management.
|
|
Personnel management. |
|
Rate of return.
|
|
Rate of return. |
| Genre/Form |
Electronic books.
|
|
Electronic books.
|
| Added Author |
Phillips, Patricia Pulliam.
|
| Other Form: |
Print version: Phillips, Jack. Proving the value of HR. 2nd ed. Alexandria, Va. : Society For Human Resource Management, 2012 (DLC) 2004028403 |
| ISBN |
9781586442880 (electronic book) |
|
1586442880 (electronic book) |
|
9781586442897 (electronic book) |
|
1586442899 (electronic book) |
|
1586442317 |
|
9781586442316 |
|
9781586442316 |
|
