| Description |
xiii, 289 pages : illustrations ; 24 cm |
| Bibliography |
Includes bibliographical references (pages 271-282) and index. |
| Contents |
Fourth generation management: the new business consciousness -- Voice of the customer: the arbiter of quality -- Process and system thinking: the organization as a flow chart -- Voice of the process: taking measure of the system -- Language of variation: the virtues and vices of difference -- Using data to improve: a strategic toolkit for quality -- All one team: a culture for quality and success -- The culture of quality improvement: the constancy of change. |
| Subject |
Total quality management.
|
|
Total quality management. |
|
Organizational change.
|
|
Organizational change. |
|
Strategic planning.
|
|
Strategic planning. |
| Indexed Term |
Business Management |
| Added Author |
Reynard, Sue.
|
|
Ando, Yukihiro.
|
| Added Title |
4th generation management.
|
| ISBN |
0070327157 recycled, acid-free paper $24.95 |
|
