| Description |
1 online resource (1 online resource (255 pages) |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references. |
| Contents |
Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilites -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together. |
| Summary |
Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Language |
English. |
| Subject |
IT infrastructure library.
|
|
IT infrastructure library. |
|
ITSM library.
|
|
IT infrastructure library. |
|
Business enterprises -- Information technology -- Management.
|
|
Business enterprises. |
|
Information technology. |
|
Management. |
|
Information technology -- Management.
|
|
Information technology -- Management. |
|
Organizational change -- Management.
|
|
Organizational change -- Management. |
| Genre/Form |
Electronic books.
|
|
Electronic books.
|
| Added Author |
Rogers, Timothy.
|
| Other Form: |
Print version: 9781849284561 |
| ISBN |
9781849284578 (e-book) |
|
1849284571 (e-book) |
|
9781849284561 |
|
1299468489 |
|
9781299468481 |
|
