| Description |
1 online resource (xvi, 242 pages) : illustrations |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references (pages 227-235) and index. |
| Contents |
Preliminaries; Contents; Illustrations; Acknowledgments; Introduction; 1 Leading Public Sector Change from the Inside Out; 2 A Holistic View of Organization Change; 3 Techniques for Collecting and Analyzing Data; 4 Building Trust and Preparing for Change; 5 Implementation and Evaluation Guidelines; 6 Using Self as a Change Instrument; 7 Mediation Roles of Public Organizational Change Agents; 9 Empathy and Encouragement; 10 Confronting Change with Courage and Compassion; 11 Hope as the Imperative for Transformation; 12 The Art of Cooperation: A Case of Management-Union Joint Problem Solving. |
| Summary |
The author argues that to inspire change in any organization and particularly in the public sector, agents must realize change is collective, non-rational and non-linear. Incorporating a phenomenological perspective, she provides real-life examples for public administrators. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Organizational change.
|
|
Organizational change. |
|
Administrative agencies.
|
|
Administrative agencies. |
|
Public administration.
|
|
Public administration. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Rusaw, A. Carol, 1946- Transforming the character of public organizations. Westport, Conn. : Quorum Books, 1998 (DLC) 97020730 |
| ISBN |
9781429473071 (electronic book) |
|
142947307X (electronic book) |
|
156750910X |
|
9781567509106 |
|
9781567201031 (alkaline paper) |
|
1567201032 (alkaline paper) |
|
1567201032 (alkaline paper) |
|
