| Description |
1 online resource (x, 510 pages). |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
50 Activities
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50 Activities.
|
| Contents |
Preface; Introduction; Activity Time Checklist; PART I Orientation; Introduction; Activity 1You Betcha!; Activity 2 Have I Got News for You!; Activity 3 Treasure Trail; Activity 4 The Office Bible; PART II Motivation and Empowerment; Introduction; Activity 5 The VIP; Activity 6 Proud to be Part of the Team; Activity 7 Totally Professional; Activity 8 The Path to Success; Activity 9 How Am I Doing?; PART III Caring for Our Customers; Introduction; Activity 10 How Can I Help You?; Activity 11 I know what you said,but what did you mean?; Activity 12 If I had to choose... |
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Activity 13 Chants of a LifetimeActivity 14 Right the First Time!; Activity 15 The Promises We Make; Activity 16 Delivering Bad News; Activity 17 Mind Your Language!; Activity 18 Beyond the Call of Duty; PART IV Face-to-Face Communication; Introduction; Activity 19 So what you are saying is...; Activity 20 I'm Sorry, I'll Ask That Again; Activity 21 Getting My Point Across; Activity 22 No Problem!; PART V Telephone Skills; Introduction; Activity 23 Ring, Ring; Activity 24 It's Me You Want!; Activity 25 My Colleague Can Help You!; Activity 26 Behind the Screen; PART VI Written Communication |
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IntroductionActivity 27 Words, Words, Words; Activity 28 That's it! Period.; Activity 29 What's the Difference?; Activity 30 With reference to...; Activity 31 The Truth about Sentences; Activity 32 Making an Impression; PART VII Time Management; Introduction; Activity 33 What I Need to Do First; Activity 34 Saying "No"; Activity 35 The White Rabbit and the Queen of Hearts; Activity 36 Help!; Activity 37 Snakes and Ladders; PART VIII Managing Small Projects; Introduction; Activity 38 Up at the Front; Activity 39 Getting Organized; Activity 40 Keeping Track; Activity 41 What Happens Next? |
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PART IX MeetingsIntroduction; Activity 42 Agenda Setting; Activity 43 Just a Minute!; Activity 44 From Notes to Minutes; Activity 45 What Does It All Mean?; PART X Presentation Skills; Introduction; Activity 46 Investing in Success; Activity 47 Are You Following Me?; Activity 48 In Rehearsal; Activity 49 I'm Glad You Asked That!; Activity 50 I Know I Can Do It! |
| Summary |
This manual of activities is written for support staff - the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. It's all here ... the activity description, target group, objectives, number of par. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Employees -- Training of -- Problems, exercises, etc.
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Employees -- Training of. |
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Secretaries -- Training of. |
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Secretaries -- Training of -- Problems, exercises, etc.
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| Genre/Form |
Problems and exercises.
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Electronic books.
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Electronic books.
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Problems and exercises.
|
| Added Author |
Newton, Christine.
|
| Added Title |
Fifty training activities for administrative, secretarial and support staff |
| Other Form: |
Print version: Sansom, Elizabeth. 50 training activities for administrative, secretarial and support staff. Amherst, Mass. : HRD ; London : Eurospan [distributor], 2008 9781599960647 (OCoLC)182527392 |
| ISBN |
9781599969787 (electronic book) |
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1599969785 (electronic book) |
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9781599960647 |
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