| Description |
1 online resource (xviii, 208 pages) : illustrations. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Library and information science
|
|
Library and information science (New York, N.Y.)
|
| Bibliography |
Includes bibliographical references (pages 191-194) and index. |
| Contents |
The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson. |
| Summary |
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Reference services (Libraries)
|
|
Reference services (Libraries) |
|
Interviewing.
|
|
Interviewing. |
|
Library Services. |
|
Information Services. |
| Genre/Form |
Electronic books.
|
|
Modellen (vorm)
|
| Added Author |
Richardson, John V., 1949-
|
| Other Form: |
Print version: Saxton, Matthew L. (Matthew Locke), 1969- Understanding reference transactions. San Diego, Calif. : Academic Press, ©2002 0125877803 (DLC) 2002102555 (OCoLC)49794688 |
| ISBN |
0585492328 (electronic book) |
|
9780585492322 (electronic book) |
|
9781849507974 (electronic book) |
|
184950797X (electronic book) |
|
0125877803 (acid-free paper) |
|
9780125877800 (acid-free paper) |
|
