| Description |
1 online resource (xviii, 126 pages) |
| Physical Medium |
polychrome |
| Description |
text file |
| Summary |
This book is the first to offer a structured process which enables public organisations and their communities to jointly develop performance indicators for the public organisation's operations, enabling communities to determine performance indicators that are highly relevant and contextually useful. |
| Contents |
Chapter 1. Introduction -- Chapter 2. What is a quality perspective towards developing performance indicators? -- Chapter 3. The key elements of the PIHOQ framework -- Chapter 4. A guide to the development of the PIHOQ -- Chapter 5: Benefits, challenges and the road ahead. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Public administration -- Evaluation.
|
|
Public administration -- Evaluation. |
|
Total quality management.
|
|
Total quality management. |
|
Organizational effectiveness.
|
|
Public administration. |
|
Organizational effectiveness. |
|
Business & Economics, Customer Relations. |
|
Public administration. |
| Genre/Form |
Electronic books.
|
| Added Author |
Sense, Andrew, author.
|
|
Pepper, Matthew, author.
|
| Other Form: |
Print version: Schulz, Rebekah. Customer Development of Effective Performance Indicators in Local and State Level Public Administration. Bingley : Emerald Publishing Limited, ©2021 9781839821493 |
| ISBN |
1839821507 (electronic book) |
|
9781839821486 (electronic book) |
|
1839821485 (electronic book) |
|
9781839821509 (electronic book) |
|
1839821493 |
|
9781839821493 |
|
