| Description |
1 online resource (332 pages) : illustrations |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references at the end of each chapters and index. |
| Contents |
Introduction; 1. Quality and the Patient Experience; 2. The Three Essentialsof Quality in Audiology; 3. Best Practices and Outcome Measures in the Clinic; 4. Quality in Action at the Front Desk; 5. Quality in the Business Suite; Appendix; Index. |
| Summary |
Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Audiology.
|
|
Audiology. |
|
Hearing aids.
|
|
Hearing aids. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Taylor, Brian, 1966- Quality in audiology : design and implementation of the patient experience. San Diego, California : Plural Publishing Inc., c2013 xiii, 317 pages 9781597564724 2013006765 |
| ISBN |
9781597566728 electronic book |
|
1597566721 electronic book |
|
9781597564724 |
|
