| Description |
1 online resource (x, 153 pages) : illustrations |
| Physical Medium |
polychrome |
| Description |
text file |
| Contents |
Front Cover; ISO 9000:2000 Auditing Using the Process Approach; Copyright Page; Contents; Foreword; Chapter 1. Introduction; Chapter 2. Audit methodologies; Chapter 3. Quality management principles; Chapter 4. The process approach; Chapter 5. Questions at the enterprise level; Chapter 6. Questions at the managerial level; Chapter 7. Questions at the operational level; Chapter 8. Assessing business processes; Chapter 9. Conclusions; Appendix A. Aligning processes with requirements; Appendix B. Aligning clauses with key questions; About Transition Support. |
| Summary |
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team. This book offers a proven effective questioning technique, structured around key business processes and linked to. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
ISO 9000 Series Standards -- Auditing.
|
|
ISO 9000 Series Standards -- Auditing. |
|
ISO 9000 Series Standards. |
| Genre/Form |
Electronic books.
|
| Added Author |
Thompson, John, 1946-
|
| Other Form: |
Print version: Hoyle, David. ISO 9000. Amsterdam ; New York : Butterworth-Heinemann, ©2002 0750675977 9780750675970 (DLC) 2002071150 (OCoLC)49859914 |
| ISBN |
9780080509433 (electronic book) |
|
0080509436 (electronic book) |
|
0750675977 (paperback ; alkaline paper) |
|
