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Title ICTs, citizens and governance : after the hype! / edited by Albert Meijer, Kees Boersma and Pieter Wagenaar.

Publication Info. Amsterdam, Netherlands ; Washington, DC : IOS Press, [2009]

Item Status

Description 1 online resource (xviii, 267 pages) : illustrations.
Physical Medium polychrome
Description text file
Series Innovation and the public sector, 1871-1073 ; v. 14
Innovation and the public sector ; v. 14.
Bibliography Includes bibliographical references and index.
Contents Title page; Authors; Contents; ICTs, Citizens & Governance: After the Hype!; Hypes: Love Them or Hate Them; Part A. ICTs and Citizens; Citizen Government Interaction: The Promise of the E-Channel; Online Discussion on Government Websites: Fact and Failure?; Does Transparency Lead to Better Education? The Effects in the Netherlands of Publishing School Performance Indicators on the Internet; Governments and Multi-Channeling: Channel Positioning Strategies for the Future; Service Transformation Towards Citizen-Centric Government? The Evolution of a Smart Card Application in UK Local Government.
Summary Hypes can be functional in triggering processes of change, but one should be able to distinguish a 'trigger' from a realistic set of expectations. This book aims to help researchers and practitioners to understand hypes about ICT and government without becoming cynical. It combines an analysis of the discourse with an analysis of practices.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Internet in public administration.
Internet in public administration.
Electronic government information.
Electronic government information.
Genre/Form Electronic books.
Added Author Meijer, Albert, 1967-
Boersma, Kees.
Wagenaar, Pieter.
Other Form: Print version: ICTs, citizens and governance. Amsterdam, Netherlands ; Washington, DC : IOS Press, ©2009 9781586039738 1586039733 (OCoLC)313654154
ISBN 9781441616111 (electronic book)
144161611X (electronic book)
1586039733 (hardcover)
9781586039738 (hardcover)
9781586039738 (hardcover)