| Description |
1 online resource : illustrations. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Confident Communicator's Guide
|
|
Confident Communicator's Guide.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Not being on your a-game -- Not beginning with the end in mind -- Not knowing your personal brand -- Not managing perceptions -- Not connecting and building relationships -- Not making appropriate small talk -- Meltdown of communication through technology use -- Not managing your social networking -- Lack of awareness of communication stallers and stoppers -- Making assumptions -- Not focusing on the details -- Not giving and receiving precise feedback -- Not adapting to different communication styles -- Not reacting professionally -- Bloopers and blunders: saying and doing the wrong thing -- Ask Kim & Kerry: answers to sticky situations -- Not communicating value -- Your action plan for continued success. |
| Summary |
Communication is a measure of how we are heard. It's not about us; it is about how the other person perceives our message. If you are not where you should be in your career, the problem may very well be how you communicate. This book gives you solid techniques that can be used right away to achieve effective results, including: quick tips and strategies on communication skills; real-life stories of how business communication can impact your career; tools that help you be understood and heard; strengthening your message by planning and sharpening your communication skills. This edition will help enhance your skills as a facilitator; create supportive and effective learning environments for face-to-face and online learners; ensure learning is transferred to the job. -- Edited summary from book. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Business communication.
|
|
Business communication. |
|
Interpersonal communication.
|
|
Interpersonal communication. |
| Genre/Form |
Electronic books.
|
|
Electronic books.
|
| Added Author |
Preston, Kerry, author.
|
| Other Form: |
Print version: Zoller, Kim. You said what?! 9781632650108 (DLC) 2015028905 (OCoLC)907885416 |
| ISBN |
9781632659880 (electronic book) |
|
1632659883 (electronic book) |
|
9781632650108 |
|
163265010X |
|
