| Description |
1 online resource (228 pages) |
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text file |
| Contents |
Cover; Title Page; Endorsements; Copyright Page; Title Page 2; TABLE OF CONTENTS; ACKNOWLEDGEMENTS; FOREWORD; ABOUT THE AUTHOR; SOURCING OF FIGURES AND DIAGRAMS; LIST OF CONTRIBUTORS; PROLOGUE; 1 INTRODUCTION AND CONTEXT; 1.1. INTRODUCTION; 1.2. THE GLOBAL, COMPETITIVE MARKETPLACE; 1.3. PERFORMANCE MANAGEMENT IN A CHANGING WORLD OF WORK; 1.4. THE THREE LEVELS OF PERFORMANCE MANAGEMENT; 1.5. CONCLUSION; 1.6. BIBLIOGRAPHY; 2 THE PHILOSOPHY OF PERFORMANCE; 2.1. INTRODUCTION; 2.2. WHAT IS PERFORMANCE MANAGEMENT?; 2.3. THE PERFORMANCE MANAGEMENT PROCESS; 2.4. CONCLUSION; 2.5. BIBLIOGRAPHY. |
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3 MEASUREMENT AND METRICS3.1. INTRODUCTION; 3.2. WHY MEASURE?; 3.3. TRADITIONAL USE OF MEASURES; 3.4. BARRIERS TO MEASUREMENT; 3.5. WHAT TO MEASURE; 3.6. HOW TO USE MEASURES; 3.7. QUANTITATIVE AND QUALITATIVE ISSUES IN MEASURING PERFORMANCE; 3.8. TYPES OF MEASURES; 3.9. MEASURING TEAM PERFORMANCE; 3.10. HOW TO MEASURE TEAM PERFORMANCE; 3.11. CONCLUSION; 3.12. BIBLIOGRAPHY; 4 DEVELOPING AN OUTPUT-DRIVEN PERFORMANCE PLAN; 4.1. INTRODUCTION; 4.2. PERFORMANCE MANAGEMENT READINESS; 4.3. GOAL SETTING -- WHAT DOES THE CUSTOMER WANT?; 4.4. UNDERSTANDING KEY PERFORMANCE AREAS (KPAs). |
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4.5. ADDING KEY PERFORMANCE INDICATORS (KPIs) TO THE KEY PERFORMANCE AREAS (KPAs)4.6. PRODUCING OUTPUT-ORIENTED GOALS -- THE SIX QUESTIONS; 4.7. BRINGING YOUR GOALS TO LIFE; 4.8. PRACTICAL EXAMPLE; 4.9. CONCLUSION; 4.10. BIBLIOGRAPHY; 5 PERFORMANCE APPRAISAL; 5.1. INTRODUCTION; 5.2. PHILOSOPHY OF PERFORMANCE APPRAISAL; 5.3. PREPARATION FOR THE PERFORMANCE APPRAISAL INTERVIEW; 5.4. THE PERFORMANCE APPRAISAL INTERVIEW; 5.5. PRACTICAL GUIDELINES TO BE USED IN THE APPROACH TO THE INTERVIEW; 5.6. ASPECTS OR DIMENSIONS OF WORK TO BE RATED AND COMMENTED UPON. |
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5.7. THE PERFORMANCE RATING SCALE AND REWARD IMPLICATION5.8. PROBLEMS WITH THE TRADITIONAL APPROACH TO PERFORMANCE APPRAISAL; 5.9. EMPLOYEE PERFORMANCE APPRAISAL CHECK LIST; 5.10. CONCLUSION; 5.11. BIBLIOGRAPHY; 6 PERFORMANCE APPRAISAL RATING SCALES; 6.1. INTRODUCTION; 6.2. REVIEWING PERFORMANCE; 6.3. COMMONLY USED RATING SCALES; 6.4. TARGET PERFORMANCE DISTRIBUTION AND FORCED RANKING; 6.5. ARE PERFORMANCE RATINGS DEAD?; 6.6. CONCLUSION; 6.7. BIBLIOGRAPHY; 7 THE BALANCED SCORECARD APPROACH; 7.1. INTRODUCTION; 7.2. WHAT IS THE BALANCED SCORECARD? |
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7.3. THE CASE FOR THE BALANCED SCORECARD AS A PERFORMANCE MANAGEMENT SYSTEM7.4. IMPLEMENTING THE BALANCED SCORECARD AS A PERFORMANCE MANAGEMENT SYSTEM; 7.5. THE 10 ESSENTIALS FOR DEVELOPING SOUND BALANCED SCORECARDS; 7.6. CONCLUSION; 7.7. BIBLIOGRAPHY; 8 MULTISOURCE/360-DEGREE FEEDBACK; 8.1. INTRODUCTION; 8.2. WHAT IS 360-DEGREE FEEDBACK?; 8.3. WHAT IS 360-DEGREE FEEDBACK USED FOR?; 8.4. THE BENEFITS AND CHALLENGES OF 360-DEGREE FEEDBACK; 8.5. TRADITIONAL VERSUS 360-DEGREE PERFORMANCE MANAGEMENT SYSTEMS; 8.6. THE 360-DEGREE PERFORMANCE EVALUATION PROCESS FLOW. |
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8.7. 360-DEGREE FEEDBACK -- IMPLEMENTATION GUIDELINES. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Performance.
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Performance. |
| Genre/Form |
Electronic books.
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| Other Form: |
Print version: Bussin, Dr Mark. Performance Management REBOOT : Fresh perspectives for the changing world of work. Randburg : KR Publishing, ©2017 9781869226640 |
| ISBN |
9781869226657 |
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1869226658 |
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9781869226640 |
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186922664X |
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