| Description |
1 online resource (xiii, 307 pages) : illustrations. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Artech House telecommunications library
|
|
Artech House telecommunications library.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
What is SLM? -- Evolution toward SLM -- Crux of SLM -- Why be interested in SLM? -- Case study: GlaxoWellcome -- SLM conceptual graph -- Case study: Cabletron Systems and ATandT -- A short guide to standards for integrated management -- Comparison with quality of service management -- SLM methodology -- Essential SLM methodology -- An excursion into SE methodologies -- Variations on SLM methodology -- Case study: Decisys -- SLM architecture -- What is architecture? -- Basic SLM architecture -- Useful ideas from artificial intelligence, robotics, and data warehousing -- SLM architecture revisited -- Evaluating SLM proposals with respect to architecture -- Case study: Deutsche Telekom -- Special topics in SLM -- Event correlation problem -- Semantic disparity problem -- Component-to-service mapping problem -- Agent selection problem -- Integration problem -- Scaling problem -- Representation problem -- Complexity problem -- Case study: KLM Airlines -- SLM and electronic commerce -- What is electronic commerce? -- Burdens on suppliers of electronic commerce -- SLM and electronic commerce -- Case study: Windward Consulting Group -- SLM, modern business, and quality of life -- Information systems and modern business -- SLM connection -- Business trends and challenges -- Why be interested in SLM? |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Business enterprises -- Computer networks.
|
|
Business enterprises -- Computer networks. |
|
Information technology -- Management.
|
|
Information technology -- Management. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Lewis, Lundy. Service level management for enterprise networks. Boston : Artech House, ©1999 1580530168 (DLC) 99041775 (OCoLC)41960084 |
| ISBN |
1580532314 (electronic book) |
|
9781580532310 (electronic book) |
|
1580530168 (alkaline paper) |
|
