| Description |
1 online resource (xv, 216 pages) : illustrations |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references (pages 205-209) and index. |
| Contents |
The quality revolution -- and how to be a winner in the battle zones ahead -- Develop a focus -- know where you're going, and then sound the drums -- Identify your customers' needs -- find out what they really want -- Design the organization structure -- simply and cost-effectively -- Train the personnel -- with simple, practical, profitable tools -- Give and get feedback -- easily and effectively -- Provide recognition and rewards -- let your associates know you care -- Maintain continuous improvement -- don't ever stop getting better! |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Small business -- Management -- Handbooks, manuals, etc.
|
|
Small business -- Management. |
| Genre/Form |
Handbooks and manuals.
|
| Subject |
Total quality management -- Handbooks, manuals, etc.
|
|
Total quality management. |
| Genre/Form |
Electronic books.
|
|
Handbooks and manuals.
|
| Added Title |
Implementing TQM in small and medium-sized organizations |
| Other Form: |
Print version: Hodgetts, Richard M. Implementing TQM in small & medium-sized organizations. New York : Amacom, ©1996 0814402909 (DLC) 95031476 (OCoLC)32739915 |
| ISBN |
0585023778 (electronic book) |
|
9780585023779 (electronic book) |
|
0814402909 |
|
