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HF5415.5 .A93 2012 : AuCoin, Mark.
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Microsoft Dynamics CRM 2011 : dashboards cookbook : over 50 simple but incredibly effective recipes f
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Bestseller
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2012
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HF5415.5 .B354 2004eb : Balachandran, S.,
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Customer-driven services management / S. Balachandran.
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Bestseller
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2004
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HF5415.5 .B3667 2004 : Barlow, Janelle,
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Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.
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Bestseller
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2004
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HF5415.5 .B3673 2000eb : Barlow, Janelle,
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Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; forewo
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Bestseller
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2000
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HF5415.5 .B434 1996 : Bell, Chip R.
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Customers as partners : building relationships that last / Chip R. Bell.
Moore Stacks:Available
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Book
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1996
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HF5415.5 .B436 2007eb : Bell, Chip R.
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Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush.
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Bestseller
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2007
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HF5415.5 .B43835 2011eb : Bell, Chip R.
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Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R.
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Bestseller
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2011
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HF5415.5 .B465 2014eb : Berkovi, Jack,
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Effective client management in professional services : how to build successful client relationships /
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Bestseller
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2014
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HF5415.5 .B52 : Birsner, E. Patricia.
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Practical guide to customer service management and operations / E. Patricia Birsner, Ronald D. Balsle
Moore Stacks:Available
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Book
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1982
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HF5415.5 .B529 1991 : Blanding, Warren.
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Customer service operations : the complete guide / Warren Blanding.
Moore Stacks:Available
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Book
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1991
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HF5415.5 .B529 1991eb : Blanding, Warren.
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Customer service operations : the complete guide / Warren Blanding.
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Bestseller
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1991
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HF5415.5 .B769 2007eb : Brown, Michael D.,
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Fresh customer service eBook : treat the employee as #1 and the customer as #2 and you will get custo
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Bestseller
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2007
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HF5415.5 .B87 1997eb : Burke, Jack.
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Creating customer connections : how to make customer service a profit center for your company / Jack
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Bestseller
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1997
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HF5415.5 .C363 1994eb : Cannie, Joan Koob.
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Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie.
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Bestseller
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1994
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HF5415.5 C37 2010eb : Hansal, Alexander.
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Oracle Siebel CRM 8 installation and management : install, configure, and manage a robust customer re
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Bestseller
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2010
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HF5415.5 .C38 2007eb : Cathcart, Jim.
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Connecting with your customer : understanding the buyer's needs / Jim Cathcart.
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Bestseller
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2007
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HF5415.5 .C427 2014 : Chang, Wei-Lun,
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Service mining : framework and application / Wei-Lun Chang.
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Bestseller
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2014
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HF5415.5 .C445 1998 : Chakrapani, Chuck.
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How to measure service quality & customer satisfaction : the informal field guide for tools and techn
Moore Stacks:Available
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Book
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1998
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HF5415.5 .C47 2009 : Christensen, Jens,
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Global Experience Industries : the Business of Experience Economy.
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Bestseller
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2009
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HF5415.5 .C654 2014eb : Conlow, Rick,
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Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and ke
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Bestseller
|
2014
|
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HF5415.5 .C66 1993eb : Connellan, Thomas K.,
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Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke.
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Bestseller
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1993
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HF5415.5 .C66 2009eb : Conlow, Rick.
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SuperSTAR customer service : it's all about C.A.R.E. / Rick Conlow, Doug Watsabough.
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Bestseller
|
2009
|
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HF5415.5 .C6636 2016 : Cook, Sarah,
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Measuring customer service effectiveness / Sarah Cook.
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Bestseller
|
2016
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HF5415.5 .C73 2021
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Crafting customer experience strategy : lessons from Asia / edited by Sapna Popli, Bikramjit Rishi.
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Bestseller
|
2021
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HF5415.5 .C78 1990
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Creating customer satisfaction / edited by Earl L. Bailey.
Moore Stacks:Available
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Book
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1990
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HF5415.5 .C835 2011
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Customer relations / Victoria J. Farkas, editor.
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Bestseller
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2011
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HF5415.5 .C83625 2008eb
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Customer relationship management : a global perspective / by Gerhard Raab [and others].
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Bestseller
|
2008
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HF5415.5 .D36 2011eb : Davis, Phil
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Dangerous customer service : dangerously great customer service--how to achieve it and maintain it /
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Bestseller
|
2011
|
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HF5415.5 .D382 2003 : Davidson, Paul,
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Consumer Joe : harassing corporate America, one letter at a time / Paul Davidson.
Moore Stacks:Available
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Book
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2003
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HF5415.5 .D465 2018eb : Demiliani, Stefano.
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Dynamics 365 Business Central Development Quick Start Guide : Modern Development Techniques for Dynam
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Bestseller
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2018
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HF5415.5 .D6 2001eb : Doane, Darryl S.
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|
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Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen
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Bestseller
|
2001
|
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HF5415.5 .D63 2003b : Doane, Darryl S.
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50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat, authors & ed
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Bestseller
|
2003
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HF5415.5 .E44 2006eb
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Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, editors.
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Bestseller
|
2006
|
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HF5415.5 .E885 2007 : Evenson, Renee,
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Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.
Moore Stacks:Available
|
Book
|
2007
|
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|
HF5415.5 .E885 2007eb : Evenson, Renee,
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|
|
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Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.
|
Bestseller
|
2007
|
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HF5415.5 .E89 2011eb : Evenson, Renee,
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|
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Customer service training 101 / Renee Evenson.
|
Bestseller
|
2011
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HF5415.5 E894 2012eb : Evenson, Renee,
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|
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Customer service management training 101 : quick and easy techniques that get great results / Renée E
|
Bestseller
|
2012
|
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HF5415.5 .F32 1988
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Facts for citizens : a guide to the New Jersey Department of Law & Public Safety.
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Book
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1988
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HF5415.5 .F54 2021eb : Field, Joy M.,
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Designing service processes to unlock value / Joy M. Field.
|
Bestseller
|
2021
|
|
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HF5415.5 .F546 2018 : Fleming, Noah,
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|
|
|
Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into
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Bestseller
|
2018
|
|
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HF5415.5 .F56 2009eb : Finch, Lloyd C.
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|
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Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch.
|
Bestseller
|
2009
|
|
|
HF5415.5 .G345 2005 : Galbraith, Jay R.
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Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Ga
Moore Stacks:Available
|
Book
|
2005
|
|
|
HF5415.5 .G37 2005 : Garber, Peter R.
|
|
|
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25 reproducible activities for customer service excellence / Peter R. Garber.
|
Bestseller
|
2005
|
|
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HF5415.5 .G37 2005eb : Graber, Peter R.
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Learning points : 80 activities and actions for call center cervice excellence / Peter R. Garber.
|
Bestseller
|
2005
|
|
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HF5415.5 .G37 2007eb : Garber, Peter R.
|
|
|
|
101 ways to build better relationships with your customers / Peter R. Garber.
|
Bestseller
|
2007
|
|
|
HF5415.5 .G43 1993 : Geddes, Lindsay.
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Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes.
Moore Stacks:Available
|
Book
|
1993
|
|
|
HF5415.5 .G652 2008eb : Goldenberg, Barton J.
|
|
|
|
CRM in real time : empowering customer relationships / Barton J. Goldenberg.
|
Bestseller
|
2008
|
|
|
HF5415.5 .G66 2019eb : Goodey, Paul
|
|
|
|
Salesforce CRM : the definitive admin handbook : build, configure, and customize salesforce CRM and m
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Bestseller
|
2019
|
|
|
HF5415.5 .G87 2003 : Gustafsson, Anders,
|
|
|
|
Competing in a service economy : how to create a competitive advantage through service development an
Moore Stacks:Available
|
Book
|
2003
|
|
|
HF5415.5 .H28 1989 : Hanan, Mack.
|
|
|
|
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack
Moore Stacks:Available
|
Book
|
1989
|
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|
