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HF5415.5 .B436 2007eb : Bell, Chip R.
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Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush.
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Bestseller
|
2007
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HF5415.5 .B43835 2011eb : Bell, Chip R.
|
|
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Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R.
|
Bestseller
|
2011
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HF5415.5 .B465 2014eb : Berkovi, Jack,
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Effective client management in professional services : how to build successful client relationships /
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Bestseller
|
2014
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HF5415.5 .B52 : Birsner, E. Patricia.
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|
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Practical guide to customer service management and operations / E. Patricia Birsner, Ronald D. Balsle
Moore Stacks:Available
|
Book
|
1982
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HF5415.5 .B529 1991 : Blanding, Warren.
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Customer service operations : the complete guide / Warren Blanding.
Moore Stacks:Available
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Book
|
1991
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HF5415.5 .B529 1991eb : Blanding, Warren.
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Customer service operations : the complete guide / Warren Blanding.
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Bestseller
|
1991
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HF5415.5 .B769 2007eb : Brown, Michael D.,
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|
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Fresh customer service eBook : treat the employee as #1 and the customer as #2 and you will get custo
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Bestseller
|
2007
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HF5415.5 .B87 1997eb : Burke, Jack.
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Creating customer connections : how to make customer service a profit center for your company / Jack
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Bestseller
|
1997
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|
HF5415.5 .C363 1994eb : Cannie, Joan Koob.
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Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie.
|
Bestseller
|
1994
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|
HF5415.5 C37 2010eb : Hansal, Alexander.
|
|
|
Oracle Siebel CRM 8 installation and management : install, configure, and manage a robust customer re
|
Bestseller
|
2010
|
|
HF5415.5 .C38 2007eb : Cathcart, Jim.
|
|
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Connecting with your customer : understanding the buyer's needs / Jim Cathcart.
|
Bestseller
|
2007
|
|
HF5415.5 .C427 2014 : Chang, Wei-Lun,
|
|
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Service mining : framework and application / Wei-Lun Chang.
|
Bestseller
|
2014
|
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HF5415.5 .C445 1998 : Chakrapani, Chuck.
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|
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How to measure service quality & customer satisfaction : the informal field guide for tools and techn
Moore Stacks:Available
|
Book
|
1998
|
|
HF5415.5 .C47 2009 : Christensen, Jens,
|
|
|
Global Experience Industries : the Business of Experience Economy.
|
Bestseller
|
2009
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|
HF5415.5 .C654 2014eb : Conlow, Rick,
|
|
|
Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and ke
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Bestseller
|
2014
|
|
HF5415.5 .C66 1993eb : Connellan, Thomas K.,
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|
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Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke.
|
Bestseller
|
1993
|
|
HF5415.5 .C66 2009eb : Conlow, Rick.
|
|
|
SuperSTAR customer service : it's all about C.A.R.E. / Rick Conlow, Doug Watsabough.
|
Bestseller
|
2009
|
|
HF5415.5 .C6636 2016 : Cook, Sarah,
|
|
|
Measuring customer service effectiveness / Sarah Cook.
|
Bestseller
|
2016
|
|
HF5415.5 .C73 2021
|
|
|
Crafting customer experience strategy : lessons from Asia / edited by Sapna Popli, Bikramjit Rishi.
|
Bestseller
|
2021
|
|
HF5415.5 .C78 1990
|
|
|
Creating customer satisfaction / edited by Earl L. Bailey.
Moore Stacks:Available
|
Book
|
1990
|
|
HF5415.5 .C835 2011
|
|
|
Customer relations / Victoria J. Farkas, editor.
|
Bestseller
|
2011
|
|
HF5415.5 .C83625 2008eb
|
|
|
Customer relationship management : a global perspective / by Gerhard Raab [and others].
|
Bestseller
|
2008
|
|
HF5415.5 .D36 2011eb : Davis, Phil
|
|
|
Dangerous customer service : dangerously great customer service--how to achieve it and maintain it /
|
Bestseller
|
2011
|
|
HF5415.5 .D382 2003 : Davidson, Paul,
|
|
|
Consumer Joe : harassing corporate America, one letter at a time / Paul Davidson.
Moore Stacks:Available
|
Book
|
2003
|
|
HF5415.5 .D465 2018eb : Demiliani, Stefano.
|
|
|
Dynamics 365 Business Central Development Quick Start Guide : Modern Development Techniques for Dynam
|
Bestseller
|
2018
|
|
HF5415.5 .D6 2001eb : Doane, Darryl S.
|
|
|
Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen
|
Bestseller
|
2001
|
|
HF5415.5 .D63 2003b : Doane, Darryl S.
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|
|
50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat, authors & ed
|
Bestseller
|
2003
|
|
HF5415.5 .E44 2006eb
|
|
|
Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, editors.
|
Bestseller
|
2006
|
|
HF5415.5 .E885 2007 : Evenson, Renee,
|
|
|
Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.
Moore Stacks:Available
|
Book
|
2007
|
|
HF5415.5 .E885 2007eb : Evenson, Renee,
|
|
|
Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.
|
Bestseller
|
2007
|
|
HF5415.5 .E89 2011eb : Evenson, Renee,
|
|
|
Customer service training 101 / Renee Evenson.
|
Bestseller
|
2011
|
|
HF5415.5 E894 2012eb : Evenson, Renee,
|
|
|
Customer service management training 101 : quick and easy techniques that get great results / Renée E
|
Bestseller
|
2012
|
|
HF5415.5 .F32 1988
|
|
|
Facts for citizens : a guide to the New Jersey Department of Law & Public Safety.
|
Book
|
1988
|
|
HF5415.5 .F54 2021eb : Field, Joy M.,
|
|
|
Designing service processes to unlock value / Joy M. Field.
|
Bestseller
|
2021
|
|
HF5415.5 .F546 2018 : Fleming, Noah,
|
|
|
Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into
|
Bestseller
|
2018
|
|
HF5415.5 .F56 2009eb : Finch, Lloyd C.
|
|
|
Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch.
|
Bestseller
|
2009
|
|
HF5415.5 .G345 2005 : Galbraith, Jay R.
|
|
|
Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Ga
Moore Stacks:Available
|
Book
|
2005
|
|
HF5415.5 .G37 2005 : Garber, Peter R.
|
|
|
25 reproducible activities for customer service excellence / Peter R. Garber.
|
Bestseller
|
2005
|
|
HF5415.5 .G37 2005eb : Graber, Peter R.
|
|
|
Learning points : 80 activities and actions for call center cervice excellence / Peter R. Garber.
|
Bestseller
|
2005
|
|
HF5415.5 .G37 2007eb : Garber, Peter R.
|
|
|
101 ways to build better relationships with your customers / Peter R. Garber.
|
Bestseller
|
2007
|
|
HF5415.5 .G43 1993 : Geddes, Lindsay.
|
|
|
Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes.
Moore Stacks:Available
|
Book
|
1993
|
|
HF5415.5 .G652 2008eb : Goldenberg, Barton J.
|
|
|
CRM in real time : empowering customer relationships / Barton J. Goldenberg.
|
Bestseller
|
2008
|
|
HF5415.5 .G66 2019eb : Goodey, Paul
|
|
|
Salesforce CRM : the definitive admin handbook : build, configure, and customize salesforce CRM and m
|
Bestseller
|
2019
|
|
HF5415.5 .G87 2003 : Gustafsson, Anders,
|
|
|
Competing in a service economy : how to create a competitive advantage through service development an
Moore Stacks:Available
|
Book
|
2003
|
|
HF5415.5 .H28 1989 : Hanan, Mack.
|
|
|
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack
Moore Stacks:Available
|
Book
|
1989
|
|
HF5415.5 .H38 2011eb : Hatcher, Greg,
|
|
|
55 steps to outrageous service : ["outrageous service" principles to better serve your customers and
|
Bestseller
|
2014
|
|
HF5415.5 .H474 2015eb : Heskett, James L.,
|
|
|
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett,
|
Bestseller
|
2015
|
|
HF5415.5 .H549 2019 : Hinson, Robert
|
|
|
Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo O
|
Bestseller
|
2019
|
|
HF5415.5 .H67 2006eb : Horrell, Edward.
|
|
|
The kindness revolution : the company-wide culture shift that inspires phenomenal customer service /
|
Bestseller
|
2006
|
|
HF5415.5 .H94 2019eb : Hyken, Shep,
|
|
|
Be amazing or go home : seven customer service habits that create confidence with everyone / Shep Hyk
|
Bestseller
|
2019
|
|