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HF5415.5 .C66 1993eb : Connellan, Thomas K.,
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Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke.
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Bestseller
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1993
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HF5415.5 .C66 2009eb : Conlow, Rick.
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SuperSTAR customer service : it's all about C.A.R.E. / Rick Conlow, Doug Watsabough.
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Bestseller
|
2009
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HF5415.5 .C6636 2016 : Cook, Sarah,
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Measuring customer service effectiveness / Sarah Cook.
|
Bestseller
|
2016
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HF5415.5 .C73 2021
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Crafting customer experience strategy : lessons from Asia / edited by Sapna Popli, Bikramjit Rishi.
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Bestseller
|
2021
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HF5415.5 .C78 1990
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Creating customer satisfaction / edited by Earl L. Bailey.
Moore Stacks:Available
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Book
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1990
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HF5415.5 .C835 2011
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Customer relations / Victoria J. Farkas, editor.
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Bestseller
|
2011
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HF5415.5 .C83625 2008eb
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Customer relationship management : a global perspective / by Gerhard Raab [and others].
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Bestseller
|
2008
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HF5415.5 .D36 2011eb : Davis, Phil
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Dangerous customer service : dangerously great customer service--how to achieve it and maintain it /
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Bestseller
|
2011
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HF5415.5 .D382 2003 : Davidson, Paul,
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Consumer Joe : harassing corporate America, one letter at a time / Paul Davidson.
Moore Stacks:Available
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Book
|
2003
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HF5415.5 .D465 2018eb : Demiliani, Stefano.
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Dynamics 365 Business Central Development Quick Start Guide : Modern Development Techniques for Dynam
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Bestseller
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2018
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HF5415.5 .D6 2001eb : Doane, Darryl S.
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Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen
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Bestseller
|
2001
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HF5415.5 .D63 2003b : Doane, Darryl S.
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50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat, authors & ed
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Bestseller
|
2003
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HF5415.5 .E44 2006eb
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Electronic customer relationship management / Jerry Fjermestad, Nicholas C. Romano, editors.
|
Bestseller
|
2006
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HF5415.5 .E885 2007 : Evenson, Renee,
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Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.
Moore Stacks:Available
|
Book
|
2007
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HF5415.5 .E885 2007eb : Evenson, Renee,
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Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.
|
Bestseller
|
2007
|
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HF5415.5 .E89 2011eb : Evenson, Renee,
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Customer service training 101 / Renee Evenson.
|
Bestseller
|
2011
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HF5415.5 E894 2012eb : Evenson, Renee,
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Customer service management training 101 : quick and easy techniques that get great results / Renée E
|
Bestseller
|
2012
|
|
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HF5415.5 .F32 1988
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|
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Facts for citizens : a guide to the New Jersey Department of Law & Public Safety.
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Book
|
1988
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|
|
HF5415.5 .F54 2021eb : Field, Joy M.,
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|
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Designing service processes to unlock value / Joy M. Field.
|
Bestseller
|
2021
|
|
|
HF5415.5 .F546 2018 : Fleming, Noah,
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|
|
|
Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into
|
Bestseller
|
2018
|
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HF5415.5 .F56 2009eb : Finch, Lloyd C.
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|
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Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch.
|
Bestseller
|
2009
|
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|
HF5415.5 .G345 2005 : Galbraith, Jay R.
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Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Ga
Moore Stacks:Available
|
Book
|
2005
|
|
|
HF5415.5 .G37 2005 : Garber, Peter R.
|
|
|
|
25 reproducible activities for customer service excellence / Peter R. Garber.
|
Bestseller
|
2005
|
|
|
HF5415.5 .G37 2005eb : Graber, Peter R.
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Learning points : 80 activities and actions for call center cervice excellence / Peter R. Garber.
|
Bestseller
|
2005
|
|
|
HF5415.5 .G37 2007eb : Garber, Peter R.
|
|
|
|
101 ways to build better relationships with your customers / Peter R. Garber.
|
Bestseller
|
2007
|
|
|
HF5415.5 .G43 1993 : Geddes, Lindsay.
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|
Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes.
Moore Stacks:Available
|
Book
|
1993
|
|
|
HF5415.5 .G652 2008eb : Goldenberg, Barton J.
|
|
|
|
CRM in real time : empowering customer relationships / Barton J. Goldenberg.
|
Bestseller
|
2008
|
|
|
HF5415.5 .G66 2019eb : Goodey, Paul
|
|
|
|
Salesforce CRM : the definitive admin handbook : build, configure, and customize salesforce CRM and m
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Bestseller
|
2019
|
|
|
HF5415.5 .G87 2003 : Gustafsson, Anders,
|
|
|
|
Competing in a service economy : how to create a competitive advantage through service development an
Moore Stacks:Available
|
Book
|
2003
|
|
|
HF5415.5 .H28 1989 : Hanan, Mack.
|
|
|
|
Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack
Moore Stacks:Available
|
Book
|
1989
|
|
|
HF5415.5 .H38 2011eb : Hatcher, Greg,
|
|
|
|
55 steps to outrageous service : ["outrageous service" principles to better serve your customers and
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Bestseller
|
2014
|
|
|
HF5415.5 .H474 2015eb : Heskett, James L.,
|
|
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|
What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett,
|
Bestseller
|
2015
|
|
|
HF5415.5 .H549 2019 : Hinson, Robert
|
|
|
|
Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo O
|
Bestseller
|
2019
|
|
|
HF5415.5 .H67 2006eb : Horrell, Edward.
|
|
|
|
The kindness revolution : the company-wide culture shift that inspires phenomenal customer service /
|
Bestseller
|
2006
|
|
|
HF5415.5 .H94 2019eb : Hyken, Shep,
|
|
|
|
Be amazing or go home : seven customer service habits that create confidence with everyone / Shep Hyk
|
Bestseller
|
2019
|
|
|
HF5415.5 .H95 2018 : Hyken, Shep,
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|
|
|
The convenience revolution : how to deliver a customer service experience that disrupts the competiti
|
Bestseller
|
2018
|
|
|
HF5415.5 .J35 2014 : Jamieson, Craig M.
|
|
|
|
The small business' guide to Social CRM : build customer relationships that will accelerate your busi
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Bestseller
|
2014
|
|
|
HF5415.5 .J37 2016 : Jarvis, Alka,
|
|
|
|
Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Mora
|
Bestseller
|
2016
|
|
|
HF5415.5 .J373 2018 : Jarvis, Alka,
|
|
|
|
Quality experience telemetry : how to effectively use telemetry for improved customer success / Alka
|
Bestseller
|
2018
|
|
|
HF5415.5 .K45 1993
|
|
|
|
Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
Moore Stacks:Available
|
Book
|
1993
|
|
|
HF5415.5 .L68 2005 : Lowenstein, Michael W.,
|
|
|
|
One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowe
Moore Stacks:Available
|
Book
|
2005
|
|
|
HF5415.5 .L684 2014 : Lowenstein, Michael W.,
|
|
|
|
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity co
|
Bestseller
|
2014
|
|
|
HF5415.5 .M158 2006eb
|
|
|
|
Managing customer relationships on the internet / edited by Angelika Lindstrand, Jan Johanson, Dharma
|
Bestseller
|
2006
|
|
|
HF5415.5 .M167 2003eb : Martin, Carolyn A.,
|
|
|
|
The customer service intervention : bottom-line tactics for front-line managers / by Carolyn A. Marti
|
Bestseller
|
2003
|
|
|
HF5415.5 .M17 2009eb : Martin, William B.
|
|
|
|
Quality customer service : satisfy customers--it's everybody's job / William B. Martin.
|
Bestseller
|
2009
|
|
|
HF5415.5 .M174 1997 : Massnick, Forler.
|
|
|
|
The customer is CEO : how to measure what your customers want--and make sure they get it / Forler Mas
Moore Stacks:Available
|
Book
|
1997
|
|
|
HF5415.5 .M1833 2007 : McConnell, Ben.
|
|
|
|
Citizen marketers : when people are the message / Ben McConnell and Jackie Huba.
Moore Stacks:Available
|
Book
|
2007
|
|
|
HF5415.5 .M35 2012eb : McLanachan, Di.
|
|
|
|
Successful customer care in a week / Di McLanachan.
|
Bestseller
|
2012
|
|
|
HF5415.5 .M535 2008eb : Yack, David,
|
|
|
|
CRM as a rapid development platform : Microsoft Dynamics CRM 4.0 / David Yack.
|
Bestseller
|
2008
|
|
|
HF5415.5 .M666 2009eb : Morgan, Rebecca L.
|
|
|
|
Calming upset customers : stay in control-- in any situation / Rebecca L. Morgan.
|
Bestseller
|
2009
|
|
|
