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HF5415.5 .G43 1993 : Geddes, Lindsay.
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Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes.
Moore Stacks:Available
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Book
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1993
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HF5415.5 .G652 2008eb : Goldenberg, Barton J.
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CRM in real time : empowering customer relationships / Barton J. Goldenberg.
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Bestseller
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2008
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HF5415.5 .G66 2019eb : Goodey, Paul
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Salesforce CRM : the definitive admin handbook : build, configure, and customize salesforce CRM and m
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Bestseller
|
2019
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HF5415.5 .G87 2003 : Gustafsson, Anders,
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Competing in a service economy : how to create a competitive advantage through service development an
Moore Stacks:Available
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Book
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2003
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HF5415.5 .H28 1989 : Hanan, Mack.
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Customer satisfaction : how to maximize, measure, and market your company's "ultimate product" / Mack
Moore Stacks:Available
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Book
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1989
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HF5415.5 .H38 2011eb : Hatcher, Greg,
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55 steps to outrageous service : ["outrageous service" principles to better serve your customers and
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Bestseller
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2014
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HF5415.5 .H474 2015eb : Heskett, James L.,
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What great service leaders know and do : creating breakthroughs in service firms / James L. Heskett,
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Bestseller
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2015
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HF5415.5 .H549 2019 : Hinson, Robert
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Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo O
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Bestseller
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2019
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HF5415.5 .H67 2006eb : Horrell, Edward.
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The kindness revolution : the company-wide culture shift that inspires phenomenal customer service /
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Bestseller
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2006
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HF5415.5 .H94 2019eb : Hyken, Shep,
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Be amazing or go home : seven customer service habits that create confidence with everyone / Shep Hyk
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Bestseller
|
2019
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HF5415.5 .H95 2018 : Hyken, Shep,
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The convenience revolution : how to deliver a customer service experience that disrupts the competiti
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Bestseller
|
2018
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HF5415.5 .J35 2014 : Jamieson, Craig M.
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The small business' guide to Social CRM : build customer relationships that will accelerate your busi
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Bestseller
|
2014
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HF5415.5 .J37 2016 : Jarvis, Alka,
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Achieving customer experience excellence through a quality management system / Alka Jarvis, Luis Mora
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Bestseller
|
2016
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HF5415.5 .J373 2018 : Jarvis, Alka,
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Quality experience telemetry : how to effectively use telemetry for improved customer success / Alka
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Bestseller
|
2018
|
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HF5415.5 .K45 1993
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Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
Moore Stacks:Available
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Book
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1993
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HF5415.5 .L68 2005 : Lowenstein, Michael W.,
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One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowe
Moore Stacks:Available
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Book
|
2005
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HF5415.5 .L684 2014 : Lowenstein, Michael W.,
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Customers inside, customers outside : designing and succeeding with enterprise customer-centricity co
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Bestseller
|
2014
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HF5415.5 .M158 2006eb
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Managing customer relationships on the internet / edited by Angelika Lindstrand, Jan Johanson, Dharma
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Bestseller
|
2006
|
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HF5415.5 .M167 2003eb : Martin, Carolyn A.,
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The customer service intervention : bottom-line tactics for front-line managers / by Carolyn A. Marti
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Bestseller
|
2003
|
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HF5415.5 .M17 2009eb : Martin, William B.
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Quality customer service : satisfy customers--it's everybody's job / William B. Martin.
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Bestseller
|
2009
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HF5415.5 .M174 1997 : Massnick, Forler.
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The customer is CEO : how to measure what your customers want--and make sure they get it / Forler Mas
Moore Stacks:Available
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Book
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1997
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HF5415.5 .M1833 2007 : McConnell, Ben.
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Citizen marketers : when people are the message / Ben McConnell and Jackie Huba.
Moore Stacks:Available
|
Book
|
2007
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HF5415.5 .M35 2012eb : McLanachan, Di.
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Successful customer care in a week / Di McLanachan.
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Bestseller
|
2012
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HF5415.5 .M535 2008eb : Yack, David,
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CRM as a rapid development platform : Microsoft Dynamics CRM 4.0 / David Yack.
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Bestseller
|
2008
|
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HF5415.5 .M666 2009eb : Morgan, Rebecca L.
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Calming upset customers : stay in control-- in any situation / Rebecca L. Morgan.
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Bestseller
|
2009
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HF5415.5 .N59 2016eb : Niyogi, Shil,
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Lean customer engagement / by Shil Niyogi.
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Bestseller
|
2016
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HF5415.5 .N947 2001 : Nykamp, Melinda.
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The customer differential : the complete guide to implementing customer relationship management / Mel
Moore Stacks:Available
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Book
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2001
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HF5415.5 .N947 2001eb : Nykamp, Melinda.
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The customer differential : the complete guide to implementing customer relationship management / Mel
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Bestseller
|
2001
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HF5415.5 .P395 2013 : Payne, Adrian.
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|
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Strategic Customer Management : Integrating Relationship Marketing and CRM.
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Bestseller
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2013
|
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HF5415.5 .P43 2002 : Peel, Jeffrey.
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|
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CRM : redefining customer relationship management / Jeffrey Peel.
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Bestseller
|
2003
|
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HF5415.5 .P43 2021eb : Pearce, Michael
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Customer relationship management : how to develop and execute a CRM strategy / Michael Pearce FIC CMC
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Bestseller
|
2021
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HF5415.5 .P54 2009eb : Piercy, Nigel.
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Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane
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Bestseller
|
2009
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HF5415.5 .R34 2012eb : Ragsdale, John.
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Lessons unlearned : 25 years in customer service / John Ragsdale.
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Bestseller
|
2012
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HF5415.5 .R354 2014eb : Ramaswamy, Venkatram,
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The co-creation paradigm / Venkat Ramaswamy and Kerimcan Ozcan.
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Bestseller
|
2014
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HF5415.5 .R393 2005 : Rayport, Jeffrey F.
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Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. R
Moore Stacks:Available
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Book
|
2005
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HF5415.5 .R438 1996 : Reichheld, Frederick F.
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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichh
Moore Stacks:Available
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Book
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1996
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HF5415.5 .R439 2006 : Reichheld, Frederick F.
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The ultimate question : driving good profits and true growth / Fred Reichheld.
Moore Stacks:Available
|
Book
|
2006
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HF5415.5 .R63 2003eb : Roberts-Phelps, Graham.
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Customer relationship management : how to turn a good business into a great one! / Graham Roberts-Phe
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Bestseller
|
2003
|
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HF5415.5 .R675 2019 : Rossman, J. Robert
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Designing experiences / J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II.
Moore Stacks:Available
|
Book
|
2019
|
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|
HF5415.5 .R675 2019eb : Rossman, J. Robert
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|
|
|
Designing experiences / J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II.
|
Bestseller
|
2019
|
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|
HF5415.5 .S2735 2019eb : Sarkar, Suman.
|
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Customer-Driven Disruption : Five Strategies to Stay Ahead of the Curve.
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Bestseller
|
2019
|
|
|
HF5415.5 .S449 2004 : Selden, Larry.
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|
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Killer customers : tell the good from the bad and crush your competitors / Larry Selden & Geoffrey Co
Moore Stacks:Available
|
Book
|
2004
|
|
|
HF5415.5 .S45 2014 : Shrivastava, Mohith.
|
|
|
|
Salesforce essentials for administrators : discover the administration fundamentals and challenges of
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Bestseller
|
2014
|
|
|
HF5415.5 .S468 1994
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|
|
|
Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.
Moore Stacks:Available
|
Book
|
1994
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|
HF5415.5 .S532 2007 : Shaw, Colin,
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|
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The DNA of customer experience : how emotions drive value / Colin Shaw.
Moore Stacks:Available
|
Book
|
2007
|
|
|
HF5415.5 .S56 2013eb : Sinay, Damian.
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|
|
|
Microsoft Dynamics CRM 2011 reporting : everything you need to know to work with reports in Dynamics
|
Bestseller
|
2013
|
|
|
HF5415.5 .S564 2014eb : Singh, Alok,
|
|
|
|
Microsoft dynamics CRM 2013 marketing automation : implement effective marketing strategies using Mic
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Bestseller
|
2014
|
|
|
HF5415.5 .S626785 2005 : Spector, Robert,
|
|
|
|
The Nordstrom way to customer service excellence : a handbook for implementing great service in your
Moore Stacks:Available
|
Book
|
2005
|
|
|
HF5415.5 .S73 2013eb : Stack, Laura.
|
|
|
|
The customer bill of rights : the top four things customers want / by Laura Stack.
|
Bestseller
|
2013
|
|
|
HF5415.5 .T37 2013eb : Tarla, Nicolae.
|
|
|
|
Microsoft dynamics CRM 2011 scripting cookbook / Nocilae Tarla.
|
Bestseller
|
2013
|
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