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HF5415.5 .M158 2006eb
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Managing customer relationships on the internet / edited by Angelika Lindstrand, Jan Johanson, Dharma
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Bestseller
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2006
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HF5415.5 .M167 2003eb : Martin, Carolyn A.,
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The customer service intervention : bottom-line tactics for front-line managers / by Carolyn A. Marti
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Bestseller
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2003
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HF5415.5 .M17 2009eb : Martin, William B.
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Quality customer service : satisfy customers--it's everybody's job / William B. Martin.
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Bestseller
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2009
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HF5415.5 .M174 1997 : Massnick, Forler.
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The customer is CEO : how to measure what your customers want--and make sure they get it / Forler Mas
Moore Stacks:Available
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Book
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1997
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HF5415.5 .M1833 2007 : McConnell, Ben.
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Citizen marketers : when people are the message / Ben McConnell and Jackie Huba.
Moore Stacks:Available
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Book
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2007
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HF5415.5 .M35 2012eb : McLanachan, Di.
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Successful customer care in a week / Di McLanachan.
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Bestseller
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2012
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HF5415.5 .M535 2008eb : Yack, David,
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CRM as a rapid development platform : Microsoft Dynamics CRM 4.0 / David Yack.
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Bestseller
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2008
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HF5415.5 .M666 2009eb : Morgan, Rebecca L.
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Calming upset customers : stay in control-- in any situation / Rebecca L. Morgan.
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Bestseller
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2009
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HF5415.5 .N59 2016eb : Niyogi, Shil,
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Lean customer engagement / by Shil Niyogi.
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Bestseller
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2016
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HF5415.5 .N947 2001 : Nykamp, Melinda.
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The customer differential : the complete guide to implementing customer relationship management / Mel
Moore Stacks:Available
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Book
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2001
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HF5415.5 .N947 2001eb : Nykamp, Melinda.
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The customer differential : the complete guide to implementing customer relationship management / Mel
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Bestseller
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2001
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HF5415.5 .P395 2013 : Payne, Adrian.
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Strategic Customer Management : Integrating Relationship Marketing and CRM.
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Bestseller
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2013
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HF5415.5 .P43 2002 : Peel, Jeffrey.
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CRM : redefining customer relationship management / Jeffrey Peel.
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Bestseller
|
2003
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HF5415.5 .P43 2021eb : Pearce, Michael
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Customer relationship management : how to develop and execute a CRM strategy / Michael Pearce FIC CMC
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Bestseller
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2021
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HF5415.5 .P54 2009eb : Piercy, Nigel.
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Strategic customer management : strategizing the sales organization / Nigel F. Piercy and Nikala Lane
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Bestseller
|
2009
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HF5415.5 .R34 2012eb : Ragsdale, John.
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Lessons unlearned : 25 years in customer service / John Ragsdale.
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Bestseller
|
2012
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HF5415.5 .R354 2014eb : Ramaswamy, Venkatram,
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The co-creation paradigm / Venkat Ramaswamy and Kerimcan Ozcan.
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Bestseller
|
2014
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HF5415.5 .R393 2005 : Rayport, Jeffrey F.
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Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. R
Moore Stacks:Available
|
Book
|
2005
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HF5415.5 .R438 1996 : Reichheld, Frederick F.
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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichh
Moore Stacks:Available
|
Book
|
1996
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HF5415.5 .R439 2006 : Reichheld, Frederick F.
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The ultimate question : driving good profits and true growth / Fred Reichheld.
Moore Stacks:Available
|
Book
|
2006
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HF5415.5 .R63 2003eb : Roberts-Phelps, Graham.
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Customer relationship management : how to turn a good business into a great one! / Graham Roberts-Phe
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Bestseller
|
2003
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HF5415.5 .R675 2019 : Rossman, J. Robert
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Designing experiences / J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II.
Moore Stacks:Available
|
Book
|
2019
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HF5415.5 .R675 2019eb : Rossman, J. Robert
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Designing experiences / J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II.
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Bestseller
|
2019
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HF5415.5 .S2735 2019eb : Sarkar, Suman.
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Customer-Driven Disruption : Five Strategies to Stay Ahead of the Curve.
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Bestseller
|
2019
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HF5415.5 .S449 2004 : Selden, Larry.
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Killer customers : tell the good from the bad and crush your competitors / Larry Selden & Geoffrey Co
Moore Stacks:Available
|
Book
|
2004
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HF5415.5 .S45 2014 : Shrivastava, Mohith.
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Salesforce essentials for administrators : discover the administration fundamentals and challenges of
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Bestseller
|
2014
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HF5415.5 .S468 1994
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Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.
Moore Stacks:Available
|
Book
|
1994
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HF5415.5 .S532 2007 : Shaw, Colin,
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The DNA of customer experience : how emotions drive value / Colin Shaw.
Moore Stacks:Available
|
Book
|
2007
|
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HF5415.5 .S56 2013eb : Sinay, Damian.
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|
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Microsoft Dynamics CRM 2011 reporting : everything you need to know to work with reports in Dynamics
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Bestseller
|
2013
|
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HF5415.5 .S564 2014eb : Singh, Alok,
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|
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Microsoft dynamics CRM 2013 marketing automation : implement effective marketing strategies using Mic
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Bestseller
|
2014
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HF5415.5 .S626785 2005 : Spector, Robert,
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The Nordstrom way to customer service excellence : a handbook for implementing great service in your
Moore Stacks:Available
|
Book
|
2005
|
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HF5415.5 .S73 2013eb : Stack, Laura.
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The customer bill of rights : the top four things customers want / by Laura Stack.
|
Bestseller
|
2013
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HF5415.5 .T37 2013eb : Tarla, Nicolae.
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Microsoft dynamics CRM 2011 scripting cookbook / Nocilae Tarla.
|
Bestseller
|
2013
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HF5415.5 T38 2003b : Tate, Rick.
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The service pro : creating better, faster, and different customer experiences / Rick Tate, Josh Strou
|
Bestseller
|
2003
|
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HF5415.5 .T498 2002eb : Timm, Paul R.
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50 powerful ideas you can use to keep your customers / by Paul R. Timm.
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Bestseller
|
2002
|
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HF5415.5 .T66 2003eb : Tomsen, Mai-lan.
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Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron F
|
Bestseller
|
2003
|
|
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HF5415.5 .T83 1991 : Tschohl, John.
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Achieving excellence through customer service / John Tschohl with Steve Franzmeier.
Moore Stacks:Available
|
Book
|
1991
|
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|
HF5415.5 .U73 2005 : Urban, Glen L.
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Don't just relate-- advocate! : a blueprint for profit in the era of customer power / Glen Urban.
Moore Stacks:Available
|
Book
|
2005
|
|
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HF5415.5 .V346 2015eb : Van Belleghem, Steven.
|
|
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When digital becomes human : the transformation of customer relationships / Steven Van Belleghem.
|
Bestseller
|
2015
|
|
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HF5415.5 .V374 2013eb : Varghese, Danny.
|
|
|
|
Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide : a practical guide on how to
|
Bestseller
|
2013
|
|
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HF5415.5 .W45 2008eb : Welsh, Ken.
|
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Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh.
|
Bestseller
|
2008
|
|
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HF5415.5 .W582 1997eb : Williams, Colin C.,
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Consumer services and economic development / Colin C. Williams.
|
Bestseller
|
1997
|
|
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HF5415.5 .W585 2005 : Willingham, Ron,
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|
|
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Integrity service : treat your customers right, watch your business grow / Ron Willingham.
Moore Stacks:Available
|
Book
|
2005
|
|
|
HF5415.5 .Y33 2011eb : Yager, Jan,
|
|
|
|
Productive relationships : 57 strategies for building stronger business connections / Jan Yager.
|
Bestseller
|
2011
|
|
|
HF5415.5 .Y47 2009 : Yellin, Emily,
|
|
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|
Your call is (not that) important to us : customer service and what it reveals about our world and ou
Moore Stacks:Available
|
Book
|
2009
|
|
|
HF5415.5 .Z34 2015 : Zafer, Alkhatani Saad,
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|
|
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Authentic customer centricity : a journey towards sustainable customer experience / Alkhatani Saad Za
|
Bestseller
|
2015
|
|
|
HF5415.5 .Z459 1997 : Zemke, Ron.
|
|
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|
Coaching, knock your socks off service / Ron Zemke & Kristin Anderson.
Moore Stacks:Available
|
Book
|
1997
|
|
|
HF5415.5 .Z4595 2000 : Zemke, Ron.
|
|
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|
Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
Moore Stacks:Available
|
Book
|
2000
|
|
|
HF5415.5 .Z4595 2000eb : Zemke, Ron.
|
|
|
|
Knock your socks off service recovery / Ron Zemke, Chip R. Bell.
|
Bestseller
|
2000
|
|
|
HF5415.5 .Z53 2007 : Ziegenfuss, James T.
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|
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Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
Moore Stacks:Available
|
Book
|
2007
|
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|
