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HF5415.5 .R393 2005 : Rayport, Jeffrey F.
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Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. R
Moore Stacks:Available
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Book
|
2005
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HF5415.5 .R438 1996 : Reichheld, Frederick F.
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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichh
Moore Stacks:Available
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Book
|
1996
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HF5415.5 .R439 2006 : Reichheld, Frederick F.
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The ultimate question : driving good profits and true growth / Fred Reichheld.
Moore Stacks:Available
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Book
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2006
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HF5415.5 .R63 2003eb : Roberts-Phelps, Graham.
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Customer relationship management : how to turn a good business into a great one! / Graham Roberts-Phe
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Bestseller
|
2003
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HF5415.5 .R675 2019 : Rossman, J. Robert
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Designing experiences / J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II.
Moore Stacks:Available
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Book
|
2019
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HF5415.5 .R675 2019eb : Rossman, J. Robert
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Designing experiences / J. Robert Rossman and Mathew D. Duerden ; foreword by B. Joseph Pine II.
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Bestseller
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2019
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HF5415.5 .S2735 2019eb : Sarkar, Suman.
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Customer-Driven Disruption : Five Strategies to Stay Ahead of the Curve.
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Bestseller
|
2019
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HF5415.5 .S449 2004 : Selden, Larry.
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Killer customers : tell the good from the bad and crush your competitors / Larry Selden & Geoffrey Co
Moore Stacks:Available
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Book
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2004
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HF5415.5 .S45 2014 : Shrivastava, Mohith.
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Salesforce essentials for administrators : discover the administration fundamentals and challenges of
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Bestseller
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2014
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HF5415.5 .S468 1994
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Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver.
Moore Stacks:Available
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Book
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1994
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HF5415.5 .S532 2007 : Shaw, Colin,
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The DNA of customer experience : how emotions drive value / Colin Shaw.
Moore Stacks:Available
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Book
|
2007
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HF5415.5 .S56 2013eb : Sinay, Damian.
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Microsoft Dynamics CRM 2011 reporting : everything you need to know to work with reports in Dynamics
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Bestseller
|
2013
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HF5415.5 .S564 2014eb : Singh, Alok,
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Microsoft dynamics CRM 2013 marketing automation : implement effective marketing strategies using Mic
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Bestseller
|
2014
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HF5415.5 .S626785 2005 : Spector, Robert,
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The Nordstrom way to customer service excellence : a handbook for implementing great service in your
Moore Stacks:Available
|
Book
|
2005
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HF5415.5 .S73 2013eb : Stack, Laura.
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The customer bill of rights : the top four things customers want / by Laura Stack.
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Bestseller
|
2013
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HF5415.5 .T37 2013eb : Tarla, Nicolae.
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Microsoft dynamics CRM 2011 scripting cookbook / Nocilae Tarla.
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Bestseller
|
2013
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HF5415.5 T38 2003b : Tate, Rick.
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The service pro : creating better, faster, and different customer experiences / Rick Tate, Josh Strou
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Bestseller
|
2003
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HF5415.5 .T498 2002eb : Timm, Paul R.
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50 powerful ideas you can use to keep your customers / by Paul R. Timm.
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Bestseller
|
2002
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HF5415.5 .T66 2003eb : Tomsen, Mai-lan.
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Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron F
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Bestseller
|
2003
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HF5415.5 .T83 1991 : Tschohl, John.
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Achieving excellence through customer service / John Tschohl with Steve Franzmeier.
Moore Stacks:Available
|
Book
|
1991
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HF5415.5 .U73 2005 : Urban, Glen L.
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Don't just relate-- advocate! : a blueprint for profit in the era of customer power / Glen Urban.
Moore Stacks:Available
|
Book
|
2005
|
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|
HF5415.5 .V346 2015eb : Van Belleghem, Steven.
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When digital becomes human : the transformation of customer relationships / Steven Van Belleghem.
|
Bestseller
|
2015
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HF5415.5 .V374 2013eb : Varghese, Danny.
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Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide : a practical guide on how to
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Bestseller
|
2013
|
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HF5415.5 .W45 2008eb : Welsh, Ken.
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Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh.
|
Bestseller
|
2008
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HF5415.5 .W582 1997eb : Williams, Colin C.,
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Consumer services and economic development / Colin C. Williams.
|
Bestseller
|
1997
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HF5415.5 .W585 2005 : Willingham, Ron,
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Integrity service : treat your customers right, watch your business grow / Ron Willingham.
Moore Stacks:Available
|
Book
|
2005
|
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|
HF5415.5 .Y33 2011eb : Yager, Jan,
|
|
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|
Productive relationships : 57 strategies for building stronger business connections / Jan Yager.
|
Bestseller
|
2011
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HF5415.5 .Y47 2009 : Yellin, Emily,
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Your call is (not that) important to us : customer service and what it reveals about our world and ou
Moore Stacks:Available
|
Book
|
2009
|
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|
HF5415.5 .Z34 2015 : Zafer, Alkhatani Saad,
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|
|
Authentic customer centricity : a journey towards sustainable customer experience / Alkhatani Saad Za
|
Bestseller
|
2015
|
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HF5415.5 .Z459 1997 : Zemke, Ron.
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Coaching, knock your socks off service / Ron Zemke & Kristin Anderson.
Moore Stacks:Available
|
Book
|
1997
|
|
|
HF5415.5 .Z4595 2000 : Zemke, Ron.
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|
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|
Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
Moore Stacks:Available
|
Book
|
2000
|
|
|
HF5415.5 .Z4595 2000eb : Zemke, Ron.
|
|
|
|
Knock your socks off service recovery / Ron Zemke, Chip R. Bell.
|
Bestseller
|
2000
|
|
|
HF5415.5 .Z53 2007 : Ziegenfuss, James T.
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|
Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
Moore Stacks:Available
|
Book
|
2007
|
|
|
HF5415.52 .B87 2005eb : Burke, Jack.
|
|
|
|
Get what you want : an industry insider shows you how to make good complaints, fix bad service and co
|
Bestseller
|
2005
|
|
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HF5415.525
|
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|
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The customer loyalty loop : the science behind creating great experiences and lasting impressions / N
|
Bestseller
|
2016
|
|
Loyalty cards in the apparel industry in Germany and Spain.
|
Bestseller
|
2014
|
|
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HF5415.525 .A44 2007eb : Alessandra, Anthony J.
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|
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The stairs of customer loyalty / Tony Alessandra.
|
Bestseller
|
2007
|
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|
HF5415.525 .B87 2016 : Butscher, Stephan A.,
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|
Customer loyalty programmes and clubs / Stephan A. Butscher.
|
Bestseller
|
2016
|
|
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HF5415.525.C88 2015 : Cutting, Donna.
|
|
|
|
501 Ways to Roll Out the Red Carpet for Your Customers : Easy-to-Implement Ideas to Inspire Loyalty,
|
Bestseller
|
2015
|
|
|
HF5415.525 .G583 1999eb : Gitomer, Jeffrey,
|
|
|
|
Knock your socks off selling / Jeffrey Gitomer and Ron Zemke.
|
Bestseller
|
1999
|
|
|
HF5415.525 .H64 2013 : Hoffmann, Nicolas,
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|
|
|
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffm
|
Bestseller
|
2013
|
|
|
HF5415.525 .L39 2004eb : Lawfer, Manzie R.,
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|
|
|
Why customers come back : how to create lasting customer loyalty / Manzie R. Lawfer.
|
Bestseller
|
2004
|
|
|
HF5415.525 .L695 2006
|
|
|
|
Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really w
Moore Stacks:Available
|
Book
|
2006
|
|
|
HF5415.525 .S63 2003 : Sobel, Andrew,
|
|
|
|
Making rain : the secrets of building lifelong client loyalty / Andrew Sobel.
Moore Stacks:Available
|
Book
|
2003
|
|
|
HF5415.527 : Zareen, Arshi,
|
|
|
|
Customer Life Time Value / Arshi Zareen.
|
Bestseller
|
2021
|
|
|
HF5415.53
|
|
|
|
E-Business Service Level Agreements.
|
Bestseller
|
2016
|
|
Service level agreements : winning a competitive edge for support & supply services / Andrew Hiles.
|
Bestseller
|
2016
|
|
Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.
|
Bestseller
|
2016
|
|
|
HF5415.55
|
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|
|
B2B relationship marketing management in trade fair activity / by Dariusz Siemieniako and Marcin Gȩb
|
Bestseller
|
2016
|
|
The intuitive customer : 7 imperatives for moving your customer experience to the next level / Colin
|
Bestseller
|
2015
|
|
Marketing : Principles of Customer-Centric Business Management.
|
Bestseller
|
2022
|
|
|
HF5415.55 .B37 2022 : Barlow, Janelle,
|
|
|
|
A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback
|
Bestseller
|
2022
|
|
|
HF5415.55 .H357 2009eb
|
|
|
|
Handbook of brand relationships / Deborah J. MacInnis, C. Whan Park, Joseph R. Priester, editors.
|
Bestseller
|
2009
|
|
|
HF5415.55 .H36 2015
|
|
|
|
Handbook of brand relationships / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors.
|
Bestseller
|
2015
|
|
|
HF5415.55 .K384 2012 : Kotler, Philip.
|
|
|
|
FAQs on marketing : answers and advice by the guru of marketing / Philip Kotler.
|
Bestseller
|
2012
|
|
|
