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HF5415.5 .S73 2013eb : Stack, Laura.
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The customer bill of rights : the top four things customers want / by Laura Stack.
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Bestseller
|
2013
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HF5415.5 .T37 2013eb : Tarla, Nicolae.
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Microsoft dynamics CRM 2011 scripting cookbook / Nocilae Tarla.
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Bestseller
|
2013
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|
HF5415.5 T38 2003b : Tate, Rick.
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The service pro : creating better, faster, and different customer experiences / Rick Tate, Josh Strou
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Bestseller
|
2003
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HF5415.5 .T498 2002eb : Timm, Paul R.
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50 powerful ideas you can use to keep your customers / by Paul R. Timm.
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Bestseller
|
2002
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|
HF5415.5 .T66 2003eb : Tomsen, Mai-lan.
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Reaching the interactive customer : integrated services for the digital world / Mai-lan Tomsen, Ron F
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Bestseller
|
2003
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|
HF5415.5 .T83 1991 : Tschohl, John.
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Achieving excellence through customer service / John Tschohl with Steve Franzmeier.
Moore Stacks:Available
|
Book
|
1991
|
|
HF5415.5 .U73 2005 : Urban, Glen L.
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|
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Don't just relate-- advocate! : a blueprint for profit in the era of customer power / Glen Urban.
Moore Stacks:Available
|
Book
|
2005
|
|
HF5415.5 .V346 2015eb : Van Belleghem, Steven.
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|
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When digital becomes human : the transformation of customer relationships / Steven Van Belleghem.
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Bestseller
|
2015
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HF5415.5 .V374 2013eb : Varghese, Danny.
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|
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Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide : a practical guide on how to
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Bestseller
|
2013
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|
HF5415.5 .W45 2008eb : Welsh, Ken.
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Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh.
|
Bestseller
|
2008
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|
HF5415.5 .W582 1997eb : Williams, Colin C.,
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Consumer services and economic development / Colin C. Williams.
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Bestseller
|
1997
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|
HF5415.5 .W585 2005 : Willingham, Ron,
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Integrity service : treat your customers right, watch your business grow / Ron Willingham.
Moore Stacks:Available
|
Book
|
2005
|
|
HF5415.5 .Y33 2011eb : Yager, Jan,
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|
|
Productive relationships : 57 strategies for building stronger business connections / Jan Yager.
|
Bestseller
|
2011
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|
HF5415.5 .Y47 2009 : Yellin, Emily,
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|
|
Your call is (not that) important to us : customer service and what it reveals about our world and ou
Moore Stacks:Available
|
Book
|
2009
|
|
HF5415.5 .Z34 2015 : Zafer, Alkhatani Saad,
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|
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Authentic customer centricity : a journey towards sustainable customer experience / Alkhatani Saad Za
|
Bestseller
|
2015
|
|
HF5415.5 .Z459 1997 : Zemke, Ron.
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|
|
Coaching, knock your socks off service / Ron Zemke & Kristin Anderson.
Moore Stacks:Available
|
Book
|
1997
|
|
HF5415.5 .Z4595 2000 : Zemke, Ron.
|
|
|
Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
Moore Stacks:Available
|
Book
|
2000
|
|
HF5415.5 .Z4595 2000eb : Zemke, Ron.
|
|
|
Knock your socks off service recovery / Ron Zemke, Chip R. Bell.
|
Bestseller
|
2000
|
|
HF5415.5 .Z53 2007 : Ziegenfuss, James T.
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|
|
Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
Moore Stacks:Available
|
Book
|
2007
|
|
HF5415.52 .B87 2005eb : Burke, Jack.
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|
|
Get what you want : an industry insider shows you how to make good complaints, fix bad service and co
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Bestseller
|
2005
|
|
HF5415.525
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|
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The customer loyalty loop : the science behind creating great experiences and lasting impressions / N
|
Bestseller
|
2016
|
Loyalty cards in the apparel industry in Germany and Spain.
|
Bestseller
|
2014
|
|
HF5415.525 .A44 2007eb : Alessandra, Anthony J.
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|
|
The stairs of customer loyalty / Tony Alessandra.
|
Bestseller
|
2007
|
|
HF5415.525 .B87 2016 : Butscher, Stephan A.,
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|
|
Customer loyalty programmes and clubs / Stephan A. Butscher.
|
Bestseller
|
2016
|
|
HF5415.525.C88 2015 : Cutting, Donna.
|
|
|
501 Ways to Roll Out the Red Carpet for Your Customers : Easy-to-Implement Ideas to Inspire Loyalty,
|
Bestseller
|
2015
|
|
HF5415.525 .G583 1999eb : Gitomer, Jeffrey,
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|
|
Knock your socks off selling / Jeffrey Gitomer and Ron Zemke.
|
Bestseller
|
1999
|
|
HF5415.525 .H64 2013 : Hoffmann, Nicolas,
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|
|
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffm
|
Bestseller
|
2013
|
|
HF5415.525 .L39 2004eb : Lawfer, Manzie R.,
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|
|
Why customers come back : how to create lasting customer loyalty / Manzie R. Lawfer.
|
Bestseller
|
2004
|
|
HF5415.525 .L695 2006
|
|
|
Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really w
Moore Stacks:Available
|
Book
|
2006
|
|
HF5415.525 .S63 2003 : Sobel, Andrew,
|
|
|
Making rain : the secrets of building lifelong client loyalty / Andrew Sobel.
Moore Stacks:Available
|
Book
|
2003
|
|
HF5415.527 : Zareen, Arshi,
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|
|
Customer Life Time Value / Arshi Zareen.
|
Bestseller
|
2021
|
|
HF5415.53
|
|
|
E-Business Service Level Agreements.
|
Bestseller
|
2016
|
Service level agreements : winning a competitive edge for support & supply services / Andrew Hiles.
|
Bestseller
|
2016
|
Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.
|
Bestseller
|
2016
|
|
HF5415.55
|
|
|
B2B relationship marketing management in trade fair activity / by Dariusz Siemieniako and Marcin Gȩb
|
Bestseller
|
2016
|
The intuitive customer : 7 imperatives for moving your customer experience to the next level / Colin
|
Bestseller
|
2015
|
Marketing : Principles of Customer-Centric Business Management.
|
Bestseller
|
2022
|
|
HF5415.55 .B37 2022 : Barlow, Janelle,
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|
|
A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback
|
Bestseller
|
2022
|
|
HF5415.55 .H357 2009eb
|
|
|
Handbook of brand relationships / Deborah J. MacInnis, C. Whan Park, Joseph R. Priester, editors.
|
Bestseller
|
2009
|
|
HF5415.55 .H36 2015
|
|
|
Handbook of brand relationships / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors.
|
Bestseller
|
2015
|
|
HF5415.55 .K384 2012 : Kotler, Philip.
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|
|
FAQs on marketing : answers and advice by the guru of marketing / Philip Kotler.
|
Bestseller
|
2012
|
|
HF5415.55 .L56 2008 : Lindgreen, Adam.
|
|
|
Managing Market Relationships : Methodological and Empirical Insights.
|
Bestseller
|
2008
|
|
HF5415.55 .L67 2014eb : López, Santiago.
|
|
|
Value-based marketing strategy : pricing and costs for relationship marketing / Santiago Lopez.
|
Bestseller
|
2014
|
|
HF5415.55 .M326 2007eb : Mahajan, Gautam,
|
|
|
Customer value investment : formula for sustained business success / Gautam Mahajan.
|
Bestseller
|
2007
|
|
HF5415.55 .M335 2005 : Marconi, Joe.
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|
|
Creating the marketing experience : new strategies for building relationships with your target market
Moore Stacks:Available
|
Book
|
2005
|
|
HF5415.55 .M55 2004 : Mills, Harry,
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|
|
The rainmaker's toolkit : power strategies for finding, keeping, and growing profitable clients / Har
Moore Stacks:Available
|
Book
|
2004
|
|
HF5415.55 .M55 2004eb : Mills, Harry,
|
|
|
The rainmaker's toolkit : power strategies for finding, keeping, and growing profitable clients / Har
|
Bestseller
|
2004
|
|
HF5415.55 .R45 1996eb
|
|
|
Relationship marketing : theory and practice / edited by Francis Buttle.
|
Bestseller
|
1996
|
|
HF5415.55 .R53 2015eb : Richardson, Neil Andre Asselbroug.
|
|
|
Customer-centric marketing : supporting sustainability in the digital age / Neil Richardson, Jon Jame
|
Bestseller
|
2015
|
|
HF5415.55 .T253 2014 : Tanner, John F.,
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|
|
Dynamic customer strategy : today's CRM / John F. Tanner, Jr.
|
Bestseller
|
2014
|
|
HF5415.55 .T45 2016 : Templeton, Tim.
|
|
|
The Referral of a Lifetime : Never Make a Cold Call Again!.
|
Bestseller
|
2016
|
|
HF5415.55 .T56 2008eb : Thomas, Martin,
|
|
|
Crowd surfing : surviving and thriving in the age of consumer empowerment / Martin Thomas and David B
|
Bestseller
|
2008
|
|
HF5415.55 .W555 2020eb : Wilson, Jerry R.,
|
|
|
No nonsense : attract new customers : 100+ ideas to bring in more customers / Jerry R. Wilson.
|
Bestseller
|
2020
|
|
HF5415.6 : Manners-Bell, John,
|
|
|
Introduction to global logistics : delivering the goods / John Manners-Bell.
|
Bestseller
|
2016
|
|
HF5415.7
|
|
|
Gower handbook of supply chain management / editor, John Gattorna ; assistant editors, Robert Ogulin,
|
Bestseller
|
2016
|
|